TRABAJO SENIOR SERVICE DESIGNER ESPLUGUES DE LLOBREGAT, BARCELONA

We are looking for a senior digital product designer  - web to be part of our nestlé nespresso digital and tech team...     as a senior digital product designer...

Contribute to documentation, knowledge base articles, and service catalog improvements... what you bring experience in a service desk or it support role...

Thrive in high-pressure situations and maintain a strong focus on delivering exceptional service to customers...   can engage with and manage senior stakeholders ...

Determine cyber security requirements by evaluating business strategies and requirements following a risk-based approach, specifically for physical security solutions...

You’ll split your time between providing high-level it support and guiding a team of service desk engineers to deliver outstanding service...

Provide level 3 (expert analysis/resolution required) support requests from users and customers as channeled by the support & operations team...

Stakeholder collaboration: collaborate with senior stakeholders to identify and implement improvements and enhancements to the labour solutions...

•    contribute to the availability and evolution of the continuous integration solution (including quality and security checks) in collaboration with the teams...

Managing end to end of itsm integration and automation (servicenow, mulesoft, flow designer) - connect with product strategy and vision - act as a key stakeholder/sponsor...

· ability to present information to a wide variety of internal stakeholders, including senior level leadership, and communicate effectively in english...