TRABAJO CUSTOMER SUPPORT HIGH LEVEL ESPLUGUES DE LLOBREGAT, BARCELONA

Years of experience building products for customer support... ensure customer support tools and platforms effectively integrate with the broader landscape...

And manage rappel/visibility/return payments support csd & kam team in all commercial review process (data preparation) perform ad-hoc analysis to support business...

Also understanding sales, promotion management, b2b, customer management processes and related data points...   bonus points if you:  have a good understanding of...

Additionally, you will enhance and improve the technology platforms that support these business operations... provide appropriate documentation, training and coaching...

Experience and functional understanding of sales, promotion management, b2b, customer management processes and related data points... we are seeking a highly skilled...

You will further support the operational management of the portfolio of digital touchpoints... also ensuring all projects are consistent with overall it customer...

This role will develop and support a learning model through mentorship and coaching, creating training and continuous improvement throughout...

Language:  english level b2... technical skills: high level of proficiency in microsoft office... as a talent acquisition trainee you will report into the it talent...

Provide appropriate documentation, training and coaching  to the business users and development, test, and support teams... in we created the digital hub in barcelona...

support events: lead preparation activities for  large promotional events, ensuring system stability and performance are optimized... also you will providee leadership...

high english level to mantain verbal and written communications... provide guidance and support to the team in resolving critical production incidents...

You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the service desk manager on daily team coordination...

Escalate complex issues to 2nd line support when needed... what you bring experience in a service desk or it support role... what you’ll do provide 1st line it support...

Provide level 3 (expert analysis/resolution required) support requests from users and customers as channeled by the support & operations team...