TRABAJO CUSTOMER SERVICE CITI BANK BOADILLA DEL MONTE, MADRID

Analysis of customer feedback sources - including social media posts and customer service cases, to identify pain points, discover opportunities for improvement...

It service management and it operation management knowledge and understanding... experience in customer-facing roles, to understand customer experience (highly desirable)...

Provide legal advice to cross-functional teams, including business, operations, and customer service, on regulatory and compliance matters...

What youll bring youre sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding...

Experience in microservices environments with service discovery...   development of microservices for banking services and multichannel customer experience...