TRABAJO CUSTOMER RELATIONSHIP MANAGEMENT BOADILLA DEL MONTE, MADRID

customer intelligence manager country: spain wealth management & insurance division is looking for a customer intelligence manager based in our castellana office...

Do you want to join us?  the wealth management & insurance division covers three businesses in all santander group countries: insurance, asset management and...

Strong command of project management tools (e... deep understanding of agile, scrum, safe, and traditional project management methodologies...

Desirable information security/risk management certification such as iso, bs, isaca, cissp, etc desirable experience working with any of the usual banking processes...

customer orientation – ability of operate with professionalism and credibility in front of the customer, with proven ability to build strong customer relationships...

) based on the customer lifecycle... execute and parameterize events for each customer journey defined by each business/product and at the customer level...

It service management and it operation management knowledge and understanding... advanced understanding in agile project management... flexible working hours...

Be comfortable using sql and crm or customer feedback tools... sound understanding of banking and card products, and how they impact customer satisfaction...

relationship with cloud service providers  relationship with the local ccoe in the different entities... relationship with csp in all matters related to cost efficiency/finops...

Steering relationship capability (c-level)...   relationship with cloud service providers  relationship with the local ccoe in the different entities...

Change management and organizational transformation expertise... experience with large-scale ai/ml project and team management... design and implement ai-powered...

Excellent communication and stakeholder management skills...       key responsibilities     risk management  develop and implement the enterprise risk management...

It service management and it operation management knowledge and understanding... advanced understanding in agile project management... software engineer specialist software...

Project planning and budget management...   relationship with cloud service providers   relationship with the local ccoe in the different entities for the monitoring...

Defining the key features, specifications and requirements of the product based on customer preferences... to that end, you will be in regular communication...

Acams, ica, cgss) and/or in project management are desirable but not essential... we embrace a strong risk culture and expect our entire team, regardless of their...

Create global dashboard for management reporting as well as work with local santander teams to ensure kpi consi stency and alignment in reporting...

Requirements strong background in customer propositions, loyalty, or services with proven delivery in multi-market environments... ensure delivery of differentiating...