TRABAJO CUSTOMER INSIGHTS STRATEGY SENIOR BOADILLA DEL MONTE, MADRID

What you will be doing as a customer intelligence manager you will transform customer data into actionable insights that enhance customer value and engagement...

senior customer experience & insights manager – banking operations (zinia) country: spain senior customer experience & insights manager – banking operations...

customer orientation – ability of operate with professionalism and credibility in front of the customer, with proven ability to build strong customer relationships...

Promote quantitative and qualitative insights to make decisions and measure success...       conduct user research to inform product requirements, design, strategy...

Experience in customer-facing roles, to understand customer experience (highly desirable) including exposure to different countries / cultures and cross-functional...

Individual accountabilities: define and drive the data & ai strategy for the individuals businesses, ensuring alignment with group data and ai strategy and business...

Lead the go-to-market and roll-out strategy of global features across countries... translate insights into globally relevant product improvements and innovations...

Psd3, ai act, dsa) and internal policies on security, fraud and customer protection... translate insights into actionable recommendations for executive stakeholders...

Governance & reporting  prepare and present risk and compliance reports to senior leadership and the board...          our mission at ods is to design and support...

Our mission at ods is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology...