VODAFONETHREE - TEAM LEADER

Location.
Homebased Working Salary.
Excellent basic salary plus bonus and Vodafone benefits Working Hours.
Full-Time – (37.
hours per week – Mon to Fri, Shifts between 8am- 8pm) Duration.
Fixed Term Contract – 12 months    *Homebased   Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect.
Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are   We’re here to build a network the UK can count on – one that connects people, places and potential.
Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network.
We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong.
Whoever you are and whatever your story, there’s space for you here.
We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree   Join us and you’ll be at the heart of change.
That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like.
With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country.
Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go.
We’re proud of the progress we’ve made, but we’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity.
With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do   In this role, you’ll be at the heart of shaping how we support our onsite customers.
Making sure every interaction is thoughtfully planned, clearly communicated, and smoothly delivered.
You’ll take the lead in designing and managing service touchpoints that not only meet customer expectations but also align with our internal service level agreements and cost goals.
It’s about creating a service journey that feels seamless and well-supported from start to finish.
You’ll also be leading a brilliant team of Onsite Service Advisors, helping them thrive while making sure our customers feel truly supported.
You’ll be managing up to 12 advisors, offering day to day guidance and clear direction to help them succeed and grow in their roles.
You’ll bring our service values to life by coaching your team on Vodafone’s behavioural drivers and making sure our customer-first mindset shines through in everything we do.
You’ll align team objectives with both customer needs and the wider Onsite business plan, ensuring everyone’s working towards the same purpose.
From training and coaching to managing performance and wellbeing, you’ll create a supportive environment where your team can do their best work and feel valued.
Who you are     You’re a natural people leader who brings both heart and structure to the way you work.
You know how to guide a team with empathy, clarity, and confidence  You’ve got experience leading people and you know how to bring out the best in your team through coaching, support, and clear direction.
You’re organised and thoughtful, with a natural ability to plan ahead and spot the details that matter.
When things shift or get busy, you stay calm, focused, and ready to find a way forward.
You’re a strong communicator and decision maker, able to balance different needs and keep things moving forward with care and confidence.
You understand the ins and outs of customer care and onsite service, and you’re passionate about creating experiences that feel personal and well managed.
Worried that you don’t meet all the desired criteria exactly?    We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.
We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer   We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work.
You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to know   We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities.
We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#vodafoneuk #VodafoneThree Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.