TECHNICAL SUPPORT AGENT FOR THE ITALIAN & ENGLISH MARKETS
Descripción de la oferta de empleo
Tasks
What you will be doing?
Understand and respond to client's requests.
Analyse the client's situation to reply to them quickly and efficiently.
Identify technical incidents, apprehend them, and provide an appropriate solution.
Offer adequate solutions with a positive approach.
Organise product returns and follow up on exchanges and repairs.
Requirements
What we look for:
Language Skills: Fluency in Italian and excellent English (written and spoken).
Customer Focus: Passion for delivering exceptional customer service.
Tech Savvy: Proficiency in Microsoft Office, Google Workspace, and chat platforms.
Problem-Solver: Resourcefulness and a proactive approach to challenges.
Team Player: Ability to collaborate effectively and work independently.
Adaptability: Flexibility to work with different systems, processes, and clients.
Travel Industry Experience: Preferred, but not essential.
Benefits
What we offer:
Starting Date: July 2025.
Salary: 19.000€ gross per year.
Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
24 holiday days per year on a full-time basis.
Work Model: Hybrid working model.
Location: Barcelona, Spain
Additional Perks:
Career Growth: Ongoing training and development.
Well-being Support: Confidential counselling and resources.
Perks & Discounts: Exclusive offers and rewards.
Health Benefits: Discounted health insurance.
Skill Development: LinkedIn learning and certifications.
Referral Program: Bring a friend and get a referral bonus.
Detalles de la oferta
- CPM International
- 24/07/2025
- 20/01/2026
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