TECHNICAL ACCOUNT MANAGER

Expedia Group brands power global travel for everyone, everywhere.
We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us? To shape the future of travel, people must come first.
Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
We’re building a more open world.
Join us.
Technical Account Manager Introduction to the team.
Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveller and B2B experiences.
We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.
The Technical Account Manager is a member of the Integration Services team, part of Trips Partner Solutions and works with our top strategic partners to address and optimize connectivity opportunities on the Expedia Group platform.
As a key member of the technical project team, you will drive increasingly complex initiatives that require cross-functional coordination.
You’ll act as the last tier of escalation, resolving high-impact issues and supporting partner integrations while collaborating with multiple internal stakeholders.
In this role, you will.
Provide technical relationship management for strategic Activities partners (i.
.
Universal, MGM), including regular contact to review upgrades, upcoming releases, and health of integration and processes.
Lead plans / solutions for addressing overarching technical / integration opportunities for strategic Activities, partners with partner teams, such as Commercial, Partner Solutions, Product, and Tech teams.
Proactively monitor and improve key business metrics; define priorities based on business impact.
Gauge interest and recommend partners that want to adopt new capabilities, and provide business insights to help with prioritization.
Develop processes improvements to provide timely responses to internal and external client requests and requirements; maintain feedback loops and ensure the voice of the partner is heard.
Improve technical performance and act as a consultant to suggest integration enhancements.
Interface with partners and internal teams in case of an outage to provide details on impact, remedy, post-mortem, etc.
High potential to expand scope beyond Activities (i.
.
to Car or Air).
Attend client meetings and industry events.
Experience and qualifications.
4-6 years of experience in a technical or integration support role.
Background in engineering, computer science, or a related technical/quantitative field Proficiency in SQL and Excel for data analysis and reporting.
Key Skills.
Experience with tools such as Splunk, Datadog and Tableau.
Good understanding of APIs (REST), system integration, and internet protocols.
Ability to read and interpret XML and JSON messages.
Competencies.
Strong troubleshooting and investigative skills.
Clear and effective communication across technical and non-technical teams.
Attention to detail and critical thinking are required in resolving complex issues.
Nice to have.
Experience with Salesforce and GraphQL.
Familiarity with monitoring connectivity or partner escalations.
Previous experience in the travel or B2B tech industry.
Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in and be recognized for award-winning culture by organizations like Forbes, TIME, Disability.
N, and others.
Expedia Group's family of brands includes.
Brand Expedia®, Hotels.
om®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.
om™, and Expedia Cruises™.
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All rights reserved.
Trademarks and logos are the property of their respective owners.
CST.
-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams.
Never provide sensitive, personal information to someone unless you’re confident who the recipient is.
Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact.
Our email domain is @expediagroup.
om.
The official website to find and apply for job openings at Expedia Group is careers.
xpediagroup.
om/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.