SR. PROCESS ANALYST- PEOPLE MANAGER, EU CENTRAL OPERATIONS

Amazon Logistics (AMZL) is revolutionizing how we manage our last-mile delivery network through Central Operations a key strategic initiative transforming route planning scheduling and delivery execution.
We are seeking an exceptional Senior Process Analyst to join our EU Central Operations team as a People Manager where youll play a pivotal role in shaping the future of our delivery network operations.
In this role youll lead a team of analysts while driving critical improvements in our intra-week forecasting and capacity management processes.
Youll be at the intersection of operations technology and analytics working with cross-functional teams across worldwide partners to design and implement scalable solutions that enhance operational efficiency.
Your expertise will be essential in automating complex business decisions developing mathematical models for real-time operations and creating innovative approaches to solve operational challenges.
As a senior member of the team youll collaborate with multiple stakeholders including Finance Long Term Planning teams Technical and Science teams.
Youll be responsible for developing and mentoring team members while driving process improvements that impact key performance metrics such as Forecast Accuracy Delivery Success Rate Volume Losses or Speed decisions.
You will work with AMZL Last Mile technologies that will be crucial in identifying and resolving operational bottlenecks.
This is an opportunity to think big and make a lasting impact on AMZLs operational excellence.
Youll have the chance to influence the design of new operational processes develop metrics and tools built into AMZL platforms and partner with Planning Transportation Last Mile Tech and business expansion teams to scale Central Operations effectively.
Your ability to translate complex analytical insights into actionable recommendations will be key in driving strategic decisions that shape the future of our last-mile delivery network.
The ideal candidate will bring strong technical skills in SQL and Python exceptional stakeholder management capabilities and a proven track record of delivering scalable solutions in a complex operational environment.
If youre passionate about solving complex problems driving innovation and leading teams to success we want to hear from you.
Key job responsibilities Leadership & People Management.
Lead and develop a team of analysts providing mentorship career guidance and performance management Foster an inclusive environment that encourages innovation and continuous learning Drive analytical best practices and establish quality standards across the team Actively participate in recruiting and interviewing to build high-performing teams Support and coach other business analysts (BAs) through mentorship and coaching activities Technical & Analysis.
Scope design and deliver solutions to automate processes and support decisions either in-house or in partnership with external stakeholders Develop complex business analyses for identifying defects and cost-out opportunities Design mathematical models for real-time decision-making operations Leverage advanced SQL and Python skills to access and analyze complex data sets efficiently Implement automation of business decisions within operational processes Drive process improvements at scale to increase operations efficiency and quality while improving execution speed Strategic Impact.
Provide proactive analyses to support long-term organizational goals Generate recommendations that influence organizational business decisions Partner with strategic key partners to drive process improvements Identify and mitigate long-term risks while making appropriate trade-offs Optimize daily operational tasks to enhance team productivity and reduce defects Respond to new or changing business needs while balancing multi-year initiatives through innovation and decision-making Communication & Influence.
Present complex decisions and recommendations to senior leadership Write and present strategic documentation (6-pagers PR/FAQs QBR/MBR narratives) Foster constructive dialogue and lead resolution of contentious issues Communicate effectively across diverse functions roles and locations Influence technical and non-technical stakeholders to align priorities of tech features requests Build trust through sharing data-driven insights and concerns with stakeholders enabling aligned decision-making - Bachelors degree in Business Administration Finance Computer Information Systems Engineering Operations Research Mathematics or other business/analytical disciplines or equivalent - Vast experience in analytics process improvement or related field - Experience in people management or supervisory role with team management responsibilities - Demonstrable relevant professional experience as a Business Analyst Data Analyst or related - Proficiency in SQL Microsoft Excel and statistical analysis tools - Strong stakeholder management skills - Excellent English written and verbal communication skills - Masters degree in Business Administration Finance Computer Information Systems Engineering Operations Research Mathematics or other business/analytical disciplines or equivalent - Experience with process improvement methodologies - Track record of implementing scalable solutions in logistics or supply chain - Previous experience in creating detailed Business Requirement Documentation Amazon is an equal opportunities employer.
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Required Experience.
Manager