SERVICENOW DEVELOPER

Your MissionWithin the engineering organization of growing business in the Kudelski Security, as a ServiceNow Developer in our Madrid office, you will be a key member of EMEA software engineering team in charge of building and running the solutions powering our Managed Detection & Response (MDR) service, but also the service desk and internal tools set.As a Managed Detection and Response (MDR) provider, we rely on the Cyber Fusion Centers (CFCs) to provide services aiming to help our customers to monitor and respond to their security threats 24x7.Based in our Madrid office, you will be one of the key liaisons between our Swiss headquarters and Spanish operations, easing seamless international collaboration. Your role will be instrumental in implementing, managing, and optimizing our ServiceNow platform. By leveraging your deep technical expertise and understanding of business processes, you will drive productivity and efficiency across the organization. You will serve as a bridge between our engineering team and business units, ensuring that the full capabilities of ServiceNow are harnessed to meet our evolving business needs. As a service management leader, you will be responsible for training and mentoring team members, nurturing a culture of continuous learning and improvement. Your ultimate goal is to maintain the ServiceNow platform as a strategic operational asset, particularly in terms of case management, to sustain our company's global success.If you:have a strong background in ServiceNow developmenthave a strong experience integrating ServiceNow with other systemshave good understanding on Workflowshave good knowledge on Service Portalwant to be part of young, innovative and growing teamslove working in an agile and challenging environmentwant to contribute your knowledge and skills to a common missionlike to share your expertise, knowledge, and experience with the other team membersfoster teamwork and take initiativesare passionate about what you doThis position could be for you.Your Responsibilities will be to:Design and develop ServiceNow applications, modules, and features based on business requirements and technical specifications using storiesCollaborate with our expert leading the configuration and customization of ServiceNow platform, including user interface design, workflows, notifications, reporting, and integrations with other systemsCollaborate with cross-functional teams, including product owners, analysts, and architects, to gather requirements and ensure that ServiceNow solutions align with business needsDevelop and implement complex automation and workflows within the ServiceNow platform to streamline processes and enhance efficiencyTroubleshoot and resolve technical issues related to ServiceNow applications, customizations, and integrations, providing root-cause analysis and recommendations for improvementPerform regular platform maintenance, updates, and upgrades, ensuring system stability and data integrityEstablish and enforce ServiceNow development best practices, coding standards, and quality assurance processesContinuously research and stay current with ServiceNow features, enhancements, and industry trends, recommending new tools and technologies as appropriateProvide training and support to ServiceNow users, addressing questions, issues, and requests for enhancementsParticipate in the team software deliveriesSupply first-class support to our stakeholders through various communication channelsWork in an Agile environment, adhere to and improve the best practices and processes currently in placeCreate and maintain thorough documentation for ServiceNow customizations, integrations, and workflowsThis role involvesIf needed, be part of the 24/7 on-call rotation, up to 1 week every 4.Have knowledge of ITIL methodologies and relational databasesYour aim is to play an active role in helping Kudelski Security to build, run and maintain solutions and services to make our customer’s business more secure.You arefluent in Englishan analytical and problem-solving personfully autonomousa great mentor / advisor, dedicated team player, able to evolve and rapidly develop required soft and hard skills in an ever-changing worldable to work in a multicultural and international environment with good communication and collaboration skills (contact with India, Switzerland & USA)not taking anything for granted (Process re-engineering skills).enthusiastic, encouraging knowledge sharing, supporting, and promoting less experienced engineersresult driven and stress resistant. Able to manage workloads by defining priorities. Common sense is nice too and the ability to take a jokeYou haveBachelor's degree in computer science5+ years of experience in technical environments administrating and customizing ServiceNow instancesexcellent written and verbal communication skillsa "can do" attitude and be able to navigate in a fluctuating context, when everything is not defined or can changeExperience with ServiceNow portalThese would be a plus:French speakingFamiliarity with Agile (Scrum) methodologiesPractice using ITSM productsPractice dealing with Twilio integrationsA reasonable amount of interest in CybersecurityHold ServiceNow certifications, such as Application Developer, System Administrator, Implementation Specialist, etc...Join us and be part of a rapidly growing company with locations in Switzerland, Spain, the United States and India and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm. When you join us, you will be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.If you love the challenge as much as the rewards and are ready to take your career to the next level, apply today.