SERVICE MANAGER
Descripción de la oferta de empleo
Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone’s contractual commitments.
Drive customer satisfaction whilst delivering the best possible service experience across Vodafone Support customers by directing them towards Vodafone’s support model and any associated systems/processes Own and maintain Service Inventories & any customer information used across the business Provide support to the wider service community as and when required to meet customer’s deadlines Essential 7 + years of experience in a Service Management role (Customer facing role) Must be from Telecommunications and Terminology background Should have worked with Senior stakeholders Experience in managing vendors/carrier.
ITIL foundation Fundamentals of transmission devices (SDH, DE, DWDM), Basics of LAN WAN technology, MPLS (Layer 2 & 3), Internet access, DSL, Fixed Voice and SD-WAN.
SDWAN Architecture (Specific to customers who run services via SD WAN Solution) BE/B-Tech, ITIL Foundation, Telecom Background & Product Knowledge Desired Experience working in remote/virtual team and environment Expertise in LAN WAN technology and Knowledge of carrier level network topologies.
SDWAN Architecture (Specific to customers who run services via SD WAN Solution) Service level management Strong presentation and reporting skills Cloud Infrastructure What's in it for you Together we can Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 23/05/2024
- 21/08/2024
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