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SERVICE DELIVERY MANAGER

Descripción de la oferta de empleo

Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.Learn more on Advancing what mattersWe are looking for a Service Delivery Manager in Madrid or Barcelona to expand our team. Interested? read on! What would be your functions?- Ensure that the IT services provided by the company are carried out effectively and efficiently to meet customer needs.- Work closely with other departments to ensure compliance with Service Level Agreements (SLAs). - Manage any problems or issues that arise. How much experience do you need?- At least 5 years of experience in IT service management- Have experience in team and project management What education do you need?- Bachelor's degree in Computer Science, Information Technology or related field- A Master's degree in Business Administration (MBA) is preferred What knowledge and skills do you need?- Knowledge of ITIL framework- Familiarity with incident management tools such as ServiceNow or Remedy- Excellent communication skills, both written and verbal- Strong leadership skillsWhat other knowledge or skills would be an asset to your application?- Customer service orientation- Experience with agile methodologies What certifications do we value positively?- ITIL basics certification - ScrumMaster Certification (CSM)- Project Management Professional (PMP) Benefits:- Indefinite contract- Hybrid model work- Extensive training and professional development opportunities whithin AtosDo you think you could fit the position? We are waiting for you!
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Detalles de la oferta

Empresa
  • Atos
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 29/02/2024
Fecha de expiración
  • 29/05/2024
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