SENIOR SITE RELIABILITY ENGINEER

Redefine the future of customer experiences.
One conversation at a time.
Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place.
Powered by AI built by amazing humans.
Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other.
Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing We are looking for a Senior Site Reliability Engineer (SRE) to join our Middleware Engineering team based in Bangalore.
In this highly dynamic environment youll be responsible for supporting and scaling our Kafka and Elasticsearch infrastructure - core systems that power our SaaS platform.
Were looking for someone who thrives on automation embraces AI-driven observability and is eager to learn and adopt new technologies quickly.
Youll not only respond to production issues but proactively build intelligent resilient systems to prevent them.
If you enjoy owning systems end to end writing clean automation and working in a fast-moving team that values innovation this role is for you.
Key Responsibilities Triage troubleshoot and resolve complex production issues involving Kafka and Elasticsearch Design and build automated monitoring alerting and logging systems - leveraging AI/ML techniques where possible Write tools and infrastructure software to support self-healing auto-scaling and incident prevention Automate system administration tasks - from patching and upgrades to config and deployment workflows Use and manage GitHub extensively for infrastructure-as-code release management and collaboration Partner with development QA and performance teams to ensure middleware systems are production-ready Participate in the on-call rotation and continuously improve incident response and resolution playbooks Mentor junior engineers and contribute to a culture of automation learning and accountability Lead large-scale reliability and observability projects in collaboration with global teams Qualifications Bachelors degree in Computer Science Engineering or equivalent practical experience Fluent English communication skills (spoken and written) Core Competencies 6 years of experience in software development automation or infrastructure engineering Deep experience with Kafka and/or Elasticsearch in production environments Strong Linux systems expertise and 6 years managing Linux-based environments Hands-on experience with cloud platforms - GCP and/or AWS required Proficient in scripting languages like Python Bash etc Automation-first mindset - deep experience with Ansible Terraform Jenkins Expert-level understanding of Git and GitHub workflows for CI/CD and infrastructure-as-code Proficient with container tools (Docker) and orchestrators (Kubernetes) Strong understanding of SRE principles - SLAs/SLOs alerting observability and incident management Experience with SQL caching systems (e.
.
Redis) and troubleshooting distributed systems Quick learner with a strong curiosity for new tools frameworks and AI/ML use cases in operations Nice to Have Observability Tools.
Datadog Splunk Kibana Opsgenie Programming.
Java/Spring JavaScript/React Middleware.
RabbitMQ Tomcat Experience with AI/ML-based anomaly detection AIOps platforms and LLM integrations for infrastructure Azure cloud experience (nice to have) Why Join Us Why Join Us Shape the future of middleware reliability using AI and intelligent automation Work with a global team that values initiative innovation and ownership Grow in a fast-paced environment where learning and experimentation are part of the culture Drive technical leadership mentor others and make a meaningful platform-wide impact How to Apply If youre passionate about automation AIOps MLOps and scalable middleware infrastructure and youre ready to move fast learn constantly and own critical systems - wed love to connect with you.
Nextiva DNA (Core Competencies) Nextivas most successful team members share common traits and behaviors.
Drives Results.
Action-oriented with a passion for solving problems.
They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently.
They lead and drive change celebrating success to build more success.
Critical Thinker.
Understands the why and identifies key drivers learning from the past.
They are fact-based and data-driven forward-thinking and see problems a few steps ahead.
They provide options recommendations and actions understanding risks and dependencies.
Right Attitude.
They are team-oriented collaborative competitive and hate losing.
They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems.
They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.
Our compensation packages are tailored to each role and candidates qualifications.
We consider a wide range of factors including skills experience training and certifications when determining compensation.
We aim to offer competitive salaries or wages that reflect the value you bring to our team.
Depending on the position compensation may include base salary incentives or bonuses.
Health - Comprehensive medical coverage including dental care Insurance - Life insurance covering life and disability Work-Life Balance - PTO and Paid Sick time as per CBA paid parental leave Financial Security - Private pension plan available Wellness -Employee Assistance Program and comprehensive wellness initiatives Growth -Access to ongoing learning and development opportunities and career advancement At Nextiva were committed to supporting our employees health well-being and professional growth.
Join us and build a rewarding career! #LI-SC1 #LI-REMOTE Required Experience.
Senior IC