SENIOR PRESALES ENGINEER

ABOUT CROSSPOINTCrosspoint is a leading provider of equipment sales, equipment rental and systems integration services to the professional broadcast industry, as well as live events, e-sports, corporate and government sectors.The company is part of the ES Media Group, which also includes divisions in the cinema equipment rental (Film Store Rental) and library migration and content services (Memnon/LMH) industries. The HR function provides services to all companies across the ES Media Group in UK, Europe, New Zealand and USA.PURPOSE OF THE ROLEBroadcast industry is a cutting-edge technical industry and ES Broadcast is at the vanguard of this technology. Inside the group, Crosspoint is a dynamic and rapidly growing SME in the broadcast industry.We are looking for a new colleague, based in Spain, preferably in Madrid or surroundings.As Senior Presales Engineer, you will be specialist in the newest and most relevant technologies of the sector, to provide technical advice, consultancy, and documentation during the sales process in all the stages like customer prospections and queries, proposals, and quotes.It will include leading presentations, demos, and proofs of concept (PoC) to the customers as technical specialist. You also will play the role of communication bridge between manufacturers and customers, coordinating the right flow of technical information. The primary objective is to manage and distribute all technical details of our devices and services portfolio to advise the most optimal solution to the customer requirements, achieving the highest customer success and the best corporate image.POSITION TITLE: Senior Presales EngineerLOCATION: Madrid, Spain / HybridDEPARTMENT: Sales WORKING HOURS: 40 hours per weekSALARY: Depends on experience and suitabilityREPORTS TO: Head of SalesDUTIES AND KEY ACCOUNTABILITIES• Support to the sales team as AV Broadcast technical expert in presentations, meetings, questions, and proposals. • Specialize in edge AV Broadcast technologies, and specific product lines and systems through issued documentation, presales and technical trainings and manufacturer certifications. • Advise and customer closeness to meet complex solutions requirements. Build a strong relationship with customers and prospect sales opportunities. • Technical design of proposals. • Prepare, write, and coordinate technical documentation to answer tenders, RFIs, RFPs… • Coordinate and demonstrate technical AV Broadcast systems and devices in trade-shows, open door sessions or other promotional events. • Assist and attend to factory visits, customer sites, partner conferences, events, or trade-shows either in Spain or abroad.SKILLS REQUIRED• Degree in Audio visual and Multimedia Systems Engineering or equivalent. • Basic knowledge in Broadcast IP technologies (ex. ST2022, ST2110, NMOS, H.264, H.265 and similar technologies) and/or knowledge in cloud-based broadcast solutions is required. Advanced knowledge is highly valued. • IT and computing knowledge. Routing switch and/or AWS certifications are highly valued. • Good command of MS Office. • B2 English level required. • Previous experience in the broadcast sector required. • At least 3 years’ experience as a presales / proposals engineer.GENERAL REQUIREMENTS• Customer focused job. You should always show a proactive approach to solve problems. • Good understanding and assessment of technical design and business principles. • Outgoing and good at building relationships through inspiring trust and confidence. • Professional personal image presentation. • Self-motivation and a willingness to work with others towards a shared goal. • Contribute to a team effort, yet to accept responsibility for an individual role within the team. • Be a team builder at all the time, help and support your colleagues when is needed. • Excel at continuous learning in a rapidly advancing technological area. • Demonstrate project management skills. • Demonstrate customer engagement skills. • Demonstrate technical knowledge in AV Broadcast product lines as cameras, video switchers, audio mixers, multi viewers and video processors, video and audio routing, graphics and branding, playout and broadcasting, intercom and other systems used in Broadcast technology. • Good verbal communication skills. • Ability to work under pressure. • Ability to coach, mentor and provide guidance to team members. • Take responsibility for your own health and safety as necessary. • Comply with the Company’s disciplinary and grievance procedure as required. • Always comply with the Company’s policies and procedures. • And assume such other duties as may be required within the grade and competence of the role. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.The company reserves the right to update the job description to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to this job descriptionWe are committed to encouraging equality, diversity and inclusion among our workforce and recruitment and eliminating unlawful discrimination