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SALESFORCE SERVICE MANAGER

Descripción de la oferta de empleo

Incrementamos el equipo de Leadclic con un Salesforce Service Manager.Responsabilidades:Realizar el análisis funcional de las peticiones de los clientes. Gestionar las peticiones del cliente repartiendo al equipo después de un análisis previo suyo.Documentar los procesos. Realizar la formación a cliente. Controlar las horas del servicio. Coordinador de servicios con el mánager del área y con el PMO. Responsable de la priorización de las peticiones entrantes del cliente. Apoyar y formar a los perfiles más junior de soporte. Realizar la gestión económica del proyecto en la herramienta interna (declaración de ingresos mensuales, costes, etc). Realizar la facturación del cliente y del reporte interno con la herramienta corporativa.Perfil:Formación: Técnico Superior, Diplomado o LicenciadoExperiencia más de 5 años.Valorable idiomas como francés.Imprescindible Inglés B2/C1.Certificación Salesforce Administrator + Salesforce Advanced Administrator + Salesforce Platform App Builder + (Salesforce Sales Cloud Consultant o Salesforce Service Cloud Consultant o Salesforce Field Service Consultant o Salesforce Community Cloud Consultant)We are marketing, S.L. will process your data received through the platform, as data controller, in order to manage the selection process in which you have applied on the basis of the application of pre-contractual measures of article 6.1. b) of the GDPR. We may also ask you for your consent to keep your CV for future recruitment processes if your profile is of interest, based on the consent of article 6.1. a) of the GDPR. We are marketing, S.L. will not communicate your data to third parties, unless legally obliged to do so. You can also exercise your rights of access, rectification, deletion, opposition, limitation of processing, portability, and not to be subject to automated individualised decisions or consult additional information about the processing by sending an e-mail to dpo@wearemarketing.com.
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Detalles de la oferta

Empresa
  • Leadclic
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 21/03/2024
Fecha de expiración
  • 19/06/2024
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