RECEPCIONISTA DE HOTEL - SPIRIT HOTEL GRAN BILBAO

Who We Are Balance Phone aims to lead the mindful tech movement in Europe by providing children and digital minimalists with a phone designed to reduce screen time and promote healthy digital habits.
Our mission is to tackle the challenges of screen-time addiction and digital overstimulation, offering a solution that supports mental well- being and encourages intentional living.
Your Mission As a Customer Operations Specialist at Balance Phone, you’ll play a key role in delivering a seamless and caring experience to our customers.
You’ll sit at the intersection of customer support and our product operations, helping us grow with excellence and heart.
You will.
● Drive our growth efforts by helping convert incoming leads into customers.
● Be the friendly, helpful voice behind our customer support—replying to emails and DMs with clarity, empathy, and efficiency.
● Monitor and resolve shipping issues, working closely with our courier to ensure every order arrives safely and on time.
● Take care of daily order preparation.
packing devices with care and getting them shipped out promptly.
● Manage returns end-to-end.
receiving returned devices, resetting and restocking them, and processing refunds when needed.
● Fulfill software requests via Samsung Knox.
enrolling new devices, updating user profiles, and ensuring smooth delivery of our Balance OS experience.
● Oversee our warehouse operations.
keeping inventory accurate, organizing stock, and optimizing space as we grow.
● Identify and implement process automation opportunities to boost operational efficiency and save time.
● Collaborate closely with our founding team, gaining experience in everything from business development to fundraising and any other areas you are interested in.
Tell us where you’d like to expand your skills, and we’ll help you get there.
Ideal Profile To thrive in this role, you’ll need.
● Availability full-time.
● Strong verbal and written communication abilities to interact effectively with customers and team members.
● Excellent organizational and time-management skills to handle multiple tasks efficiently.
● A proactive mindset with the ability to identify issues and implement solutions promptly.
● Interest in the start-up ecosystem in Barcelona and a drive to be part of its dynamic growth.
It will be a plus if you have.
● Previous experience or internships in customer service / operational roles.
● Proficiency in multiple languages, enhancing communication with diverse clients.
● Ability to thrive in a fast-paced environment and adapt to changing priorities.
What We Offer ● Opportunity to build something big.
Full ownership and accountability on your job.
● Impactful Work.
Play a pivotal role in shaping Balance Phone’s growth within the mindful tech movement.
● Career growth.
The chance to grow into a senior role within our team as the company evolves.
● Competitive Salary.
€ gross/year depending on experience, with opportunities for growth as we scale.
● Network.
You want to start your own company at some point? You need to become a seasoned startup operator.
We will expose you to the ecosystem helping you build the career you want.
Join Us If you’re excited to contribute meaningfully to the mindful tech movement and get to know the fast pace of an early stage startup, we’d love to meet you.
Send us an email with your CV and some remarks on why you are the perfect fit to .