PRE-SALES & AFTER SALES PROFESSIONAL

  We believe warmth is a key of life, thus TESY has focused its desire, drive and innovation to offer the best heating and water heating appliances.For more than 30 years TESY has been an innovative and leading company in the design, development and sales of electric water heaters, electric heating appliances, indirectly heated water tanks and heat pump water heaters in Europe. TESY’s products reach more than 65 countries on 4 continents. The company employs more than 1000 motivated people of 16 nationalities. Our success throughout the years has been driven by our international team of young, intelligent and ambitious professionals who put their hearts and minds into bringing warmth into millions of homes. We are committed to fostering an environment where our people can thrive and realise their full potential. Join us today on the position of a Pre-Sales & After Sales Professionalbased in Madrid Position Profile:       Work closely with the sales and marketing professionals to promote the TESY products, develop the business and ensure customer statisfaction through technical training and support to colleagues, customers, installers and end users;     Provide tailored training, technical support and consultations to colleagues, customers and installers throughout the pre-sales, sales, installation, setting-up and aftersales service process across product categories with a focus on professional products in Spain and Portugal;     Maintain contact with customers and installers to collect market feedback regarding product functionality, usability and overall quality, as well as about aftersales service quality and end user satisfaction;     Manage and motivate the aftersales service partners to achieve set performance objectives and targets;     Assist aftersales service partners, customers, installers and end users, as the case may be to resolve product malfunctioning, technical issues and complaints concerning TESY products or aftersales services;     Oversee all aftersales services provided to customers and end users to ensure customer satisfaction;     Review, analyse and validate service intervention reports on a monthly basis;     Coordinate with other functions in the company to solve issues and complaints in the fastest manner and discuss common projects necessary for enhancing customer satisfaction;     Propose improvements to the technical training and support, as well as the aftersales service processes, systems and tools;     Ensure compliance with all company policies relevant for the job and position. Position Requirements:      University degree in engineering or other major suitable for the position;     Professional experience:     5 years in technical support and/or aftersales service;A background in the field of heating, cooling, ventilation equipment, or domestic appliances will be considered an advantage;     Tenure in an international company or environment will also be preferred;     Excellent command of English;     Strong technical background and affinity;     Advanced computer skills; experience with SAP or a similar ERP system would be an advantage;     Driving license would be an advantage;     Strong customer orientation;     Well organised with a focus on details;     Self-starter and result-oriented;     Excellent communicator;     Strong team player.  Join the team of TESY, and in return, you will be provided with:     Opportunity to join an internationally recognised company with high working standards and open and supportive business culture;     Professional development and career growth opportunities;     A competitive remuneration and benefits package;   If you are inspired by the opportunity to join us and believe that the position fits to your professional development, please send us your CV in English.Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.