PLM SERVICE DELIVERY MANAGER (TEMP AGENCY)

Descripción de puesto.
A vacancy has arisen within Airbus Commercial Aircraft in Getafe to join the Digital -D- department D for Develop (DP).
Getafe (Madrid) Position Context.
Partnering primarily with Engineering, but also with other functions eg Operations and Customer Services, DP is managing the Product information in its entire lifecycle, from the early conception of the aircraft, through design and manufacturing, to service and disposal.
Our PLM (Product Lifecycle Management) solutions provide a product information backbone for the company and its extended enterprise.
The DP transnational organization is composed of 9 PSLs (Product Service Lines) delivering capabilities to internal Airbus Businesses.
Operating Transversally within DP, the DPU PSL is responsible for Operational Services and Proximity Support -Accountable for managing, coordinating and delivering all activities under the Develop Domain impacting Engineering under Operational Services and Proximity Support plus the portfolio management of the DP /DI / DW Interfaces and delivery of transversal Operational related EPIC’s which are cross-PSL activities.
The Proximity Support (DPUP) purpose is.
To ensure efficiency and reliability of End-User Experience when using the PLM support services, in three axis.
- Secure a close user contact with the right quality, with the PLM SD service.
- Optimizing the user support services, of the ITSM platforms, in order to achieve the targets service - Ensuring the continuous improvement of the service, making Data Analysis.
Incidents and other data relevant of the daily operation.
Is in this department, Proximity Support (DPUP), where you are called to be a Service Delivery Manager.
RESPONSIBILITIES Main activities, required.
- Defines the Service Work Specification, the SLA, OLA contracts and KPIs and monitors, reports and manages the fulfilment of the SLAs, managing actions for mitigation in case of non-fulfillment in agreement.
- Defines, plans and executes the Risk and Problem Management processes and ensures that mitigation action plans are implemented in case when appropriate.
- Drives and reports on the delivery of IM services according to Service Levels Agreements and cost optimization, securing financial targets and provides advice at Senior Management level for decision making.
- Liaises with business organizations to understand their proximity needs, to manage the maintenance cost allocation and to plan/design/deliver ad hoc services that provide added value, ensuring that services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
Soft Skills Strong project management skills IS/IT project experience Ability to communicate effectively both orally and in writing Good analytical, conceptual and problem-solving skills Excellent organizational and interpersonal skills You will have the opportunity to develop your responsibility in a multicultural and transnational team.
For that, we need collaborators.
-Able to be empowered -Agile mindset -Team spirit -Creative, giving value to the Product -Customer and solution oriented If you are looking for a new challenge, have experience of working in a similar field and transnational environment, then maybe a role within DPUP is for you.
WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE? At Airbus we are focused on our employees and their welfare.
Take a look at some of our social benefits.
Vacation days plus additional days-off along the year.
Attractive salary.
Collective transport service in some sites.
On-site facilities (among others).
free canteen, kindergarten, medical office.
Possibility to collaborate in different social and corporate social responsibility initiatives.
Excellent upskilling opportunities and great development prospects in a multicultural environment.
WANT TO KNOW MORE ABOUT US? #AirbusDiversity Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world.
With around employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space.
At Airbus, we support you to work, connect and collaborate more easily and flexibly.
Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Last but not least, the company has been awarded with the “Top Employers Spain ” certification and \"Top Employers Europe \" by Top Employers Institute.
Este puesto requiere identificar los posibles riesgos que supone el incumplimiento, además de compromiso para actuar con integridad, ya que esta es la base del éxito, la reputación y el crecimiento sostenido de la Empresa.
Empresa.
Airbus Operations SL Tipo de contrato.
Trabajo temporal (ETT) ------- Nivel de experiencia.
Profesional Familia de puestos.
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Airbus está comprometido con lograr una plantilla laboral diversa y crear un entorno laboral inclusivo.
Celebramos todas las solicitudes, independientemente del bagaje cultural y social, o la edad, el género, las discapacidades, la orientación sexual o las creencias religiosas.
Airbus está, y siempre ha estado, comprometido con la igualdad de oportunidades para todos.
Como tal, nunca pediremos ningún tipo de cambio monetario en el marco de un proceso de contratación.
Cualquier suplantación de la identidad de Airbus para hacerlo debe ser comunicada a .
En Airbus, apoyamos trabajar y colaborar de forma mas ágil y flexible.
Siempre que sea posible, se promoverán condiciones de trabajo flexibles e innovadoras.
Airbus es pionera en una industria aeroespacial sostenible para un mundo seguro y unido.
La compañía innova constantemente para proporcionar soluciones eficientes y tecnológicamente avanzadas en el ámbito aeroespacial, de la defensa y de la conectividad.
Ofrece aviones comerciales modernos y energéticamente eficientes, así como servicios relacionados.
Airbus es también líder europeo en defensa y seguridad y uno de los líderes mundiales en el sector espacial.
Asimismo, proporciona las soluciones y servicios más avanzados del mundo en helicópteros tanto civiles como militares.