OPERATIONS ACCOUNT TECHNOLOGY LEAD | MADRID, ES

Operations Account Technology Lead We transform our clients' operations through technology and data thanks to a team of over people worldwide.
If you feel you can take on the challenge and would like to join a Great Place To Work®, Accenture is your place.
We are looking for an Operations Account Technology Lead.
Principal tasks.
• Operate as the Operations Account Technology Lead in support of one or more BPMS (Business Process Managed Services) contracts.
• Oversee technology scope in accordance with contract, ensuring high-quality, issue free delivery, including oversight of major projects.
• Deliver Best Practice technology solutions including SynOps to enable Intelligent Operations, RPA and GenAI.
• Function as the primary liaison to the account team and client in the delivery of technology above and beyond standard support channels for Accounts.
• Ensure delivery of technology through established technology organizations and channels, bringing together best of Accenture and our partners, in support of the account.
• Support sales and account innovation initiatives to expand the technology footprint at the account (up-sell/cross-sell) by leveraging all Technology offerings and by creating plans to get the right people involved at the account to maximize the opportunity.
• Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects.
The primary location will be Madrid, although we will also consider candidates working from Barcelona.
#LI-EU Requirements.
• Bachelor's degree in computer science, computer information systems, engineering, business, or related field or equivalent experience • 5+ years of experience managing technology.
2+ years managing global teams • Experienced IT professional and Strong technology acumen • Experience delivering in a fast pace, high growth and global environment • Ability to work remotely across global teams, autonomously and pro-actively • Ability to communicate well at executive levels, both written and verbally • Demonstrate high level of gravitas and influencing skills • High level financial, commercial, communication and negotiation skills • Technology Program/Project Management methodology experience is essential • Languages.
Spanish Native + English high level (At least C1) Nice to have • Experience in Supply Chain.
Client delivery experience • Operations Support background.
Technology infrastructure background • Service Management experience in IT business context - ITIL knowledge is highly advantageous for this role • Security acumen and background At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients.
A connection that enables us to uphold our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer you other benefits such as.
• Medical insurance & Life Insurance • Medical service and wellness programs • Flexible compensation program and stock purchase • Flexibility programs (schedules, days off, vacations...) • Individualized training itinerary • Sustainability programs and Accenture Foundation • Employee network for diversity • Other benefits.
Bankinter office with special conditions and profit sharing" About Accenture We work with one shared purpose.
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e believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.
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t Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health.
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oin Accenture to work at the heart of change.
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