LOCALIZATION PROGRAM MANAGER, TRANSLATION SERVICES OPERATIONS

BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using data and metrics to determine improvements - Bachelor's degree in linguistics or data engineering or relevant fields - Experience with Python, Javascript - Experience with translation management systems - Familiar with translation workflows - Working with set deadlines and competing priorities DESCRIPTION The Translation Services Operations team is looking for an experienced Localization Program Manager to support a cross-country department’s business intelligence and process improvement needs.
This department is involved in the localization space, and operations span the full life cycle of translation deliver, from managing clients and vendors, delivering volumes, ensuring translation quality, and managing payments.
This is a hybrid role that requires one to manage data queries and dashboards, maintain or implement automations and tooling for internal users, and run programs to improve productivity.
To be successful in this role, you need to be highly-organized, self-driven, have technical aptitude, have excellent problem-solving skills, and be able to communicate well and to manage multiple assignments and stakeholders simultaneously.
You would ideally have a localization background, be familiar with CAT tools, localization services, language quality assessment, and have program management experience.
You would have to enjoy coming up with creative solutions to make the best use of the existing technical tooling.
You would also have to be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate.
Key job responsibilities - This role is a hybrid role taking care of both business intelligence and program management - Work with rest of immediate team across time zones to deliver on the team’s goals and priorities - Work closely with other cross-functional teams in the department to scope, drive, and implement process improvements to improve productivity - Identify operational defects, and drive solutions with a view of long term gains A day in the life The day-to-day work this Program Manager does can vary in the sense that you could be working on SQL queries for half a week, and be working on automations to reduce manual operations in the other half.
For all aspects though, this role works closely with their peers, senior managers, and stakeholders from other business functions to drive improved operational performance.
About the team This team operates out of APAC and Europe, and potentially interfaces with stakeholders located in the U.
.
Despite being based remotely, the team works on values its highly collaborative and inclusive working culture.
We are open to hiring candidates to work out of one of the following locations.
Barcelona, B, ESP PREFERRED QUALIFICATIONS - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Knowledge of improvement schemes such as Kaizen, six Sigma, Agile and other data-driven approaches to eliminating defects - Experience with building, automating, and scaling processes - Proven ability to pick up knowledge of tools and systems on-the-job Amazon is an equal opportunities employer.
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