FINANCE SERVICE DELIVERY MANAGER

ABOUT THE WELLA COMPANYTogether, WE enable individuals to look, feel, and be their true selves.Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd . With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.For additional information about the Wella Company please visit www.wellacompany.com . THE ROLE We are actively looking for Finance Service Delivery Manager for Finance Apps. The ITSM will maintain 3rd party service level agreements, ensure service quality, and manage vendor relationships.In addition to maintaining the operational performance of the applications.Key ResponsibilitiesInterface between IT and business operations teams for FinanceFocus on ensuring the business application service requirements and impacts are understood and that operational services delivered #meet the requirements of the business.Act as IT operational expert and point of contact for all incidents and service request escalation.Liaise with infrastructure teams, managed service providers, application vendors and IT Business Partners to define service roadmaps and ensure continuous service improvement.Make sure root cause analysis (RCA) is delivered for P1 Incidents and Problem records.Govern incidents (P1 – P4), problems and changes affecting R&D, HR and all Reporting domains and, where appropriate, find workarounds and interventions.Manage L1 Triage Apps support – cooperate with Vendors and Wella Application OwnersProject Management – Act as IT Delivery Lead for the Small Enhancement portfolio following the IT Change Delivery Framework.End to End responsibility to support and enhance Finance solutions/applicationsSAP ECC (FSCM-RM, GL, AR, AP, FI, CO, VIM, MDG), EPM planning and management reporting, Kyriba – treasury and risk management,Other applications/solutions: e.g. apps supporting banking operations, expense reporting, tax, etc.Cooperate with other IT functions, PMO and Finance business teams.Performs requirements definition and systems analysis within the Finance domain.Reviews SOWs and negotiates with vendors when required.Evaluate vendors and solutions.Ensures vendors develop and maintain appropriate documentation.Develops technical specifications and configuration guidelines.Assists in the development of requisite systems plans and technology architectures.Supports the relevant standards and methodologies.Design, configure, test, and implemented enhancements in the solutions when required.Ensures systems configurations are performed within the manufacturer guidelines to ensure supportability of the product.Provide regular reporting on service operations, KPIs / SLAsQUALIFICATIONS +5 years of experience of managing 3rd party vendors in IT service delivery, contractual obligations, and service level agreements (SLAs), vendor performance and resolving relationship issuesStrong experience of ITIL v4.0 IT Service Management framework.Subject matter expertise in Finance and SAP.Experience with End-to-End lifecycle implementations (including: business case, vendor selection, project scope, design, build, test, deploy, hyper care, BAU).Knowledge in Product Lifecycle Management processesAbility to lead and influence the Finance functions but also functional / technical IT people."Hands on" - ability to step in and execute critical work/ escalations if no one else can do so.EEO OPPORTUNITIES We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Wella Company with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairsWe strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results. EOE Minorities/Females/Protected Veterans/Disabled.English - Please click on this link to review the Notification of Equal Opportunity Rights posterEspañol - Por favor, haga un clic en el enlace para revisar el poster de la Ley de los Derechos de Igualdad de Empleo