IN-LIFE DEAL SPECIALIST

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Role Purpose.
To manage and defend the revenue on the allocated accounts, by ensuring consistent communication and administrative support to customer in partnership with the relevant Account Executive.
Maintain a long term & healthy relationship with key executive and technical stakeholders, with the primary objective of delivering on the company’s sales and Customer experience objectives, for the respective portfolio.
The role focuses on the safeguard of revenue from allocated accounts through account planning and management and relationship building.
Works closely with the various teams across product teams, solution architects, commercial team, to identify and successfully leverage Vodacom Business capabilities.
Your responsibilities will include.
Sales and Stakeholder Management   To support and enable the Account Executive by proactive management of communication to the relevant stakeholders in line with customer product life cycle.
Develop a healthy, productive and respectful relationship with all stakeholders based on integrity and professionalism.
Develop relationships with the customer executive and technical teams to defend and grow existing deals within the customer landscape  Drive negotiations on renewals and upgrades to prevent dilution and churn Provide account data to the Account Executive for developing a sales plan and monitoring its implementation Drive the development of contact strategies and support account development plans (ADP) for each of the allocated accounts Supporting the Account Executive with key customer context to develop a pipeline of prospects which may be systematically qualified, and managed to ensure sales prospects are closed Own escalated customer complaints for the channel from a service perspective Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved  Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in identifying new sales that will turn into long-lasting relationships.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Reporting   Prepare monthly/ Weekly Run Rate and Demand Management Perform Sales Analysis by product Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities.
The ideal candidate for this role will have.
Degree / Diploma – Essential.
(A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)  A minimum of 3-5 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.
.
(ICT) with demonstrated experience in.
Ability to increase NPS results and reduce administrative expense Ability to build relationships    Technical Competencies.
Successful track record of managing sales administration across multi- industry sales  Understanding of the SA telecommunication landscape Understanding of Companies customer requirements Understanding of technical concepts and the ability to communicate it as viable appealing market offerings Understanding of SA business landscape Understanding of the Value Chain Analysis with regards to various customer businesses   Behavioural Competencies.
Customer Focus.
Prioritizing customer needs and delivering excellent service Accountability.
Seeks feedback and identifies opportunities for improvement or innovation Collaboration.
Actively fosters collaboration, seeks input and effectively partners Resilience.
Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset Flexibility.
uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors) Organizational Savvy.
Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy We make an impact by offering.
Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies   Closing date for Applications.
04 July .
The base location for this role is Vodacom East London The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.
At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.