HELPDESK TEAM LEAD
Descripción de la oferta de empleo
You will help to define and optimize support processes, ensuring consistent, high-quality IT assistance across all regions and projects.
ey Responsibilities.
Lead and mentor a team of four helpdesk technicians, balancing hands-on support (ticket handling, escalations) with coaching responsibilities Oversee daily helpdesk operations—manage ticket queues, backlog, SLA compliance, and incident escalation.
Monitor key metrics (volume, resolution time, CSAT), generate reports, spot trends, and recommend improvements Continuously refine workflows, documentation, and knowledge base content to streamline support processes.
Foster a customer-first culture—ensure your team delivers empathetic, professional, and effective support.
Provide accurate product/service information and record events, problems, resolutions in logs.
Capture end-user feedback and collaborate internally to improve IT services.
Support onboarding/offboarding, hardware provisioning, and system configuration tasks as required.
Detalles de la oferta
- leadtech
- En toda España
- Sin especificar - Sin especificar
- 10/07/2025
- 07/01/2026
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