GLOBAL SERVICE DELIVERY MANAGER

ABOUT TOSHIBA GLOBAL COMMERCE SOLUTIONS:At Toshiba, our purpose is to create opportunities that make the retail journey you want a reality. That’s driven by our passion to give you expert guidance and the solutions you need to choose your direction, navigate obstacles, and accelerate forward to reimagine how you engage your customers in ways they’ve never seen.The ability to innovate is the key to retail success. That’s why we invest in future technologies that enable retailers to innovate faster to keep up with continuously evolving customer expectations.Bringing the retailer’s vision to life starts with creating the right strategy. We work with our clients to understand their requirements and then create a strategy that supports their business goals. We also evaluate their long-term needs and create new processes, solutions or programs truly tuned to make their business shine today and in the future.As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. We're passionate about retail transformation and solving the problem that retailers face every day to help them create more engaging shopping experiences.MISSION:As the Global Service Delivery Manager, you will manage any project activities for your assigned customer(s) (software development, hardware & software Installations, software support, hardware maintenance), ensuring the cooperation of the various departments within the organization, other TGCS entities and foreign Vendors. Operations to be managed in multiple countries, partnering with both local and international customers.You will prepare and provide relevant project documentation, leading the project implementation and delivery within the set preconditions (costs, quality, time, organisation, and communication) in such a way that the formulated project objectives (SLA achievements, Profit & Loss responsibility, milestones completion) are achieved.WORKPLACE:Hybrid – Madrid office – home working – with travel to clients as required. KEY RESPONSIBILITIES:Responsible for the delivery of project objectives, while adhering to the approved project finances.Drawing up the project plan (project definition, project objectives and a program of requirements) and plan of approach.Obtaining approval for project documents.Realising the implementation of the project plan, as well as providing periodic reports in accordance with agreed project objectives and results.Define preconditions, committed to achieving the (project) objectives.As a proactive leader, provide guidance and support to project team members, promoting collaboration.Support the Sales team to define and approve the Scope of Work for related projects/services.Project completion, testing the delivered project results against the project plan and, after achieving the desired project objectives, transferring relevant knowledge and documents to the operational departments (service, product specialists, etc.)Make proposals for process and product improvement, seeking to improve the quality of the delivered process and product for future projects, products, and services.Monitoring and promoting coherence between different and interconnected projects/products.Ensure the cooperation between the various departments within the organisation, other TGCS entities and foreign Vendors is optimal.Performing all other activities that are determined by / in consultation with the manager.What you will bring to the team:Proactive, flexible, good customer facing skills & good with technical teams.Management of internal and external suppliers.Previous experience working with international customers, ideally within the IT and Retail industries. Adaptable to a fast-moving retail environment.Used to troubleshooting and reacting to issues as they appear.Commercially aware, able to demonstrate a consultative approach to project management. Microsoft Office (Excel, Project). Able to exercise Spanish and English language skills (C1 level) in professional workplace scenarios (presentations, client meetings, virtual / in-person team meetings).Desirable:Prince 2 (Foundation / Practitioner)Retail Project ManagementManagement of large-scale software and hardware rolloutsSalary Information:Toshiba is the market leading provider of Retail Technology globally and provides competitive salaries.EEO:Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religion or belief, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Individuals who require reasonable adjustment for any part of the employment process should email Pollyanna.Hilton@toshibagcs.com for further support and information.DIVERSITY, EQUITY & INCLUSION:We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.