GLOBAL CHAIN CONNECTIVITY SUPPORT
Descripción de la oferta de empleo
We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips.
Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.
e are looking for a sharp, detail-focused Global Chain Connectivity Support, ensuring the seamless performance of our API-connected hotel chains.
This is a technical support role, not a commercial one — ideal for someone experienced in working with chains via switch platforms like Derbysoft and SynXis, who knows what good connectivity looks like and how to spot when something’s off.
You’ll work closely with our Chain Account Managers and tech enablement teams to monitor live connections, analyse Look-to-Book (L2B) ratios, and fine-tune feeds post-LIVE to ensure high performance and contractual compliance.
his is a remote vacancy.
ob Responsibilities.
Monitor and troubleshoot live chain connectivity via platforms like Derbysoft, SynXis, etc.
Support chain integrations post-go-live — ensuring feeds perform correctly and deliver expected availability and rates Analyse and improve Look-to-Book ratios across all connected chain hotels Identify and resolve connection issues related to rate mapping, availability gaps, or feed failures Apply bans or restrictions as needed to enforce contract terms or address performance issues Work with internal stakeholders (Chains Team, Connectivity, Product) to ensure smooth technical operations Keep clear documentation of issues, configurations, and optimisations for each chain integration Monitor health metrics across feeds and proactively flag abnormalities
Detalles de la oferta
- Emerging Travel Group
- En toda España
- Sin especificar - Sin especificar
- 18/07/2025
- 05/01/2026
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