FRAUD SOLUTIONS - TECHNICAL ENGAGEMENT MANAGER

En Grupo Digital queremos incorporar para un importante cliente del sector IT Fraud Solutions - Technical Engagement Manager Your Role to deliver a top-tier client experience.
This is a customer-facing role that combines technical insight with relationship management.
You will be the trusted advisor and point of contact for clients, ensuring they gain maximum value from our fraud prevention solutions.
Responsibilities.
• Customer Ownership Act as the primary point of contact for assigned clients, managing the relationship and serving as the trusted advisor on Trusteer-related needs and escalations.
• Proactive Engagement Build and maintain strong, strategic relationships with customers.
Anticipate needs, deliver value-based guidance, and support the long-term success of fraud prevention initiatives.
• Technical Issue Management Take full ownership of customer challenges, investigate issues using technical knowledge, and coordinate resolution using internal resources.
• Customer Advocacy & Product Liaison Translate customer requests into clear, actionable inputs for internal development, support, and product teams (“the lab”) — including technical issues, feature enhancements, and integration requirements.
• Clear & Timely Communication Ensure prompt, professional communication with both customers and internal stakeholders.
Maintain consistent updates on issue status, project progress, and roadmap alignment.
• Cross-Functional Collaboration Work closely with internal teams including Deployment, Security, Support, Product, and Sales to ensure smooth project execution and customer satisfaction.
Ubicación .
ESPAÑA Modalidad de trabajo.
REMOTO Required Professional and Technical Expertise minimum 5 years of experience • Experience in a technical customer facing role such as pre/post-sale engineer / technical account manager/integration engineer • Ability to work with both technical teams (e.
., analysts, engineers) and business stakeholders • Self-motivated, quick learner, and comfortable navigating internal knowledge bases and documentation • Solid understanding of web technologies (XML, JSON, HTML, JavaScript, REST API etc) • Experience with Database and writing SQL queries • Familiarity with network topologie s (TCP/IP, DNS, HTTP, firewall, load balancer proxy etc) • English – Advanced / Professional ¿Qué es lo que le ofrecemos? Salario competitivo en función de la experiencia.
Contrato indefinido u Opción de Contrato Mercantil.
22 días laborables de vacaciones.
Plan de retribución flexible.
Seguro médico, cheques guardería, cheques transporte.
Formación en Tecnología y Soft Skills.
Programa de referidos.
500 € por candidatos recomendados que se incorporen con nosotros.
En cuanto a nosotros..
Grupo Digital Somos un grupo de empresas tecnológicas, formado actualmente por unos 150 profesionales, en distintas áreas.
desarrollo, sistemas, ingeniería automática, consultoría.
inteligencia artificial, proyectos cloud, big data,...
Puedes ampliar informacion de la compañia en nuestra web www.
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