EXECUTIVE SECRETARY - EXECUTIVE OFFICE - JUMEIRAH MALLORCA

About Jumeirah & the Hotel.
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller.
Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site.
The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa.
The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.
About the Role.
An opportunity has arisen for a Personal Assistant to General Manager position to join our Executive Office department in Jumeirah Mallorca.
The purpose of this position is to provide an efficient and effective secretarial and administrative service to the General Manager.
The main duties and responsibilities of this role are.
About you.
The ideal candidate for this position will have the following experience and qualifications.
• To handle and coordinate the follow up and response of all incoming correspondence, highlighting matters that require urgent/immediate action.
Draft responses for General Manager's signature.
• Typing of all correspondence, minutes, memorandums, letters, reports, as requested by the General Manager or on his/her behalf.
• Check General Manager's electronic mail system for any urgent messages and print out as required.
In his absence ensure matters are referred to alternative Executive Committee members for action and ensure response is made where required.
• Deal with all telephone enquiries promptly and record all messages accurately in the Message Book for the General Manager.
• Maintain an up to date comprehensive filing system ensuring correspondence is filed on a daily basis and old correspondence/files cleared out on a regular basis.
• To attend and take minutes at meetings when required and ensure minutes are issued within 3 days of meeting.
Similarly ensure follow up is done on matters initiated and requiring a response and deadlines are kept.
• To perform any other secretarial duties as requested by the General Manager or on his/her behalf and for hotel visitors and VIPs.
• To reply to all the written feedback that we receive from the guests (satisfaction questionnaires, emails, online reputation, etc.).
• Prepare the arrival of the guests, managing the welcome letters, the GM’s cocktail invitations every week and make sure that everything is ready before the arrival of the guests.
• To be responsible for scheduling meetings as requested, including notification of dates, times, location of meetings to all attendees and advising attendees of any changes well in advance.
• To organize General Manager's schedule ensuring enough time for each meeting and assist General Manager to keep to the schedule on a daily basis by ensuring that internal attendees arrive on time.
Qualifications Diploma from a recognized hotel or business school Proficiency in spoken and written English and Spanish Diploma in another language (German) desirable Experience Previous experience as Executive Secretary to the General Manager Working with a culturally diverse team/workforce Experience in other five-star properties of global hospitality chains Skills Friendly, approachable and professional Team player Excellent level of customer care About the benefits.
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
This includes a highly competitive salary and package, excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts.