END USER IT SUPPORT TECHNICIAN, HIBRIDO

End User IT Support Technician
GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

CONTEXT AND ROLE SUMMARY

The Telecom Workspace Domain is part of the Corporate Institutional Banking Information Technology Operations (CIB ITO) of BNP Paribas. Within this domain, the IT Support team and its technicians are responsible for delivering best class end user support of the companys employees.

TASKS AND KEY RESPONSIBILITIES

- Check the team incidents, contact the end users, and provide a first level of support.
- Manage team requests.
- Maintain the stockroom clean and organized as well as check the asset levels.
- Provide all new joiners all the proper tools and assets to start their work.
- Build up laptops and workstations.
- Update the asset levels.
- VIP Support: the technician will prioritize the resolution of any incident raised by the VIP users in the company.
- Manage mobile phones, install corporate access and applications, guide the users on the first login and troubleshoot incidents.

PROFESSIONAL SKILLS, ABILITIES AND EXPERIENCE

- Essential - Advance knowledge in Windows 10/11 and Office 365.
- Strong experience in troubleshooting hardware and software problems.
- Basic knowledge in the following technologies: LAN, Wireless, Telephony, Cisco, Skype, VPN, Citrix.
- Laptop and Desktop build, imaging, and initial configuration.
- Advanced knowledge in troubleshooting tools, as remote-control tools for example.
- Mobiles management, initial configuration, email account configuration, troubleshooting. Preferable iPhone.
- Experience dealing with VIP profiles and with high priority user incidents.
- Medium / advanced knowledge with system ticketing tools. Preferable Service Now.

- Desirable - Strong verbal and written communication skills in English.
- Skills managing audiovisual elements, such as: microphones, codecs, audio, and video switch matrix.

PERSONAL ATTRIBUTES
- Eager to learn.
- Analytical mind-set.
- Ability to work well under pressure, ability to work team environment.
- Good interpersonal and communication skills.
- Good ability to deal with the customers and VIPs.

LANGUAGES AND QUALIFICATIONS

- Languages - High English spoken and written fluent.
- French spoken and written will be valued.

- Qualifications - Bachelor in computer science or equivalent.
- Senior technician in computer systems management.

OTHERS

- On Site Services: From 7:00 to 18:00 schedule to cover in weekly shifts of 8 working hours/day.
- On Call Services: Yes

BENEFITS

Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

Flexible compensation plan.

Hybrid telecommuting model (50 ).

32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

windows, Office 365, Cisco, Skype, VPN

windows, Office 365, Cisco, Skype, VPN