DUTY MANAGER

Job Description For Duty Manager(HOZ) in Barcelona,Spain.
SLSCompany DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum.
Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.
The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.
Say farewell to the ordinary, and hello to the extraordinary! Job DescriptionWhat you'll doWe are looking for an experienced Duty Manager to join the opening team at SLS Barcelona.
nder the guidance of the Director of Rooms, the Duty Manager will oversee the smooth operation of the hotel during their shift, ensuring that all departments are aligned in delivering exceptional guest experiences and maintaining brand standards.
upervise and support hotel operations during assigned shifts, ensuring service excellence and operational efficiency.
e the primary point of contact for guests, handling requests, complaints, and feedback in a professional and empathetic manner.
nsure guests receive prompt, cordial attention and personal recognition.
oordinate with all departments to resolve issues quickly and effectively, maintaining a seamless and positive guest journey.
nsure repeat guests and other VIPs receive special attention and recognition.
ontrol room availability, room types, accuracy of room count and rate categories.
aximize occupancy, revenue & average rate while maintaining high service standards.
pprove upgrades and special amenities in absence of manager.
upport with team training, motivation, and performance monitoring.
anage arrivals, departures, and room allocations, ensuring guest expectations are exceeded.
nsure all operational issues are communicated effectively during handovers and reported appropriately to department heads.
ualificationsWhat we are looking for...
t least 2 years of experience in a similar Duty Manager or Supervisory role, preferably in a lifestyle or upscale hotel.
re-opening experience is a strong advantage.
omeone who understands, celebrates and embraces the SLS brand values.
roven ability to lead teams, handle pressure, and make sound decisions independently.
trong problem-solving skills, a hands-on approach, and a commitment to continuous improvement.
xcellent communication skills in English and Spanish, both written and spoken.
ou make people feel good - your team, guests, and colleagues alike.
You make a positive impact.
ou are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
positive, energetic personality who builds trust and encourages collaboration across departments.
lexible availability, including weekends, holidays, and variable shifts.
proactive mindset with a natural ability to adapt, connect, and inspire those around you.
ou lead with empathy, act with integrity, and take ownership of the guest experience.
ou take ownership of important issues, solve problems, and make effective decisions.
ou learn quickly and adapt to SLS's unique culture.
ou are humble and open to ideas.
We leave our ego at the door and help get things done.
ou're up for doing things differently and trying (almost) everything once.
ou want to be part of a team that works hard, supports each other and has fun along the way.
dditional InformationWhat's in it for you...
The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
he chance to challenge the norm and work in an environment that is both creative and rewarding.
ecome part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
competitive package and plenty of opportunity for development.
xcellent discounts across the entire Ennismore family of brands.
LS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart.
Ennismore is a joint- venture with Accor, formed in .