DUTCH TECHNICAL SUPPORT AGENT - BARCELONA 21 JULY
Descripción de la oferta de empleo
Tasks
Key Responsibilities
Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
Assisting new customers (merchants) with technical set-up of their account
Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
Ensuring continuity of the merchant business by responding quickly and correctly
Providing additional product information
Maintaining a strong customer relationship
Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
Requirements
What are we looking for?
Native-level proficiency in Dutch (both spoken and written) is essential.
Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
1-2 years of work experience in technical support / customer service in a technical environment
Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
A high school diploma or equivalent qualification is required.
Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
Proficiency in using computer systems and familiarity with different software applications.
Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.
Benefits
What we offer?
Multicultural, fun, and friendly work environment
Hybrid working model
Internal growth opportunities (amazing opportunities for career progression)
Staff incentives and reward schemes
Permanent position and competitive salary
Unlimited coffee, fresh fruit during office days
Free online Spanish lessons (outside working hours)
Free PT-sessions
Comprehensive support for mental health and well-being- Ifeel app
Please submit your resume highlighting your relevant experience and why you would be a great fit for this role.
Detalles de la oferta
- NewCo Communications
- 14/07/2025
- 04/01/2026
Se busca personal para departamento de tráfico en la provincia de barcelona - jefes de tráfico - gestores/as de tráfico -administrativos de tráfico - responsables/auxiliares de tráfico https://www... com/es/ofertas-empleo-logistica-transporte?filter%5bcandidatetype%5d%5b%5d=4&filter;%5bstate%5d%5b%5d=barcelonarequisitos......
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