(DUTCH) ACCOUNT MANAGER

Do you know about bsport?Based in Barcelona, our company specializes in providing a verticalized Software as a Service (SaaS) platform similar to an ERP solution, offering a comprehensive "business in a box" experience tailored specifically for boutique fitness establishments. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success. Some of our clients feature SMB brick and mortar making 250,000 turnover in various types of industries ranging from yoga, crossfit, pilates, pole dance and more.We have more than 2,000 clients in 40+ countries and continue to expand rapidly.We provide our partners with:Our platform - the heart of the system (B2B)A white label iOS and Android mobile application (B2C)An integrated Video on Demand toolOur self-built Smart Marketing SuiteA webshop to up-sell and cross-sell different productsOur first successesSince we launched in 2019, we have already achieved the following:We’ve built a community of over 6 million usersFinalised a Series A Fundraising of $4+ million in December 2022Grown our team to more than 150 employeesWe’re continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!What your future position looks like:For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the Dutch market.Your main task will be:Owner of the onboarding of your accountsMaintain accurate client records, keeping track of any updatesAct as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phoneDevelop a thorough understanding of our products and service offerings to better upsell and cross-sell to clientsBuild and strengthen client relationships to achieve long-term partnershipsBe the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunitiesCollaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfactionYou will be a good fit to join us if you:Have proficiency in Dutch as your primary language and are fluent in English (other languages are a plus)Have at least 1 year of experience in a similar positionEnjoy taking initiative and achieving results 💪Like to be challenged in a dynamic environmentCan work individually and has a strong team spiritAre organised, precise and demonstrate good communication skillsShow creativity: creative people are those who share, suggest, and dare to innovate! 🚀We'd love to have you join us for many reasons, such as:🌍 A multicultural and international team!🚀 A stimulating SaaS environment within a supportive and a fast-growing company🧑🏻‍💻 Balance work and life with one remote day per week✈️ Say goodbye to homesickness by working abroad for up to 2 weeks per year!🍎 An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long☀️ Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!❤️‍🩹 Health insurance fully covered by bsport💪🏽 Negotiated gym plan🌅 Office Summer Hours - finish early on Fridays🏄🏽 Take part in bsport team building and sport initiatives🛌🏽 Supported by bsport on Sick daysAbout our Company Culture:At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.What our interview process looks like:Discovery Call with our Talent Acquisition teamInterview with a Team MemberInterview with our CSM ManagerInterview with the Head of CSM