CUSTOMER EXPERIENCE MANAGER

Job title - Customer Experience Manager (B2B) Location - Barcelona, Spain Job model - Hybrid   We are looking for an experienced supply chain professional with customer-centric mindset, great communication skills and a knack for problem-solving to join our diverse CX team based in Barcelona.
In this role you will be responsible to orchestrate the end-to-end experience of several key global accounts, ensuring high level of customer satisfaction and alignment with key objectives.
Capacity planning and inventory management are a key part of the role.
If you are a dynamic leader who ensures value creation and objectives completion in a fast-paced environment, while being passionate about talent development and teamwork, this is your opportunity to elevate your career to the next level!   At dsm-firmenich, being a force for good is not optional.
Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value.
Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities Lead a team of Customer Experience/Capacity Planning professionals to drive delivery of exceptional service in alignment with business priorities Develop strong collaborative relationships with Customers, Business and other stakeholders, while ensuring strategy execution, team engagement and process adoption Utilize data to optimize performance and drive operational stability; KPIs monitoring and action plans to address inefficiencies Manage inventory levels of Finished Goods to maintain adequate supply while holding healthy inventory levels.
Reduce slow-moving stocks and waste Optimize capacity planning for assigned accounts to meet delivery demands efficiently, in accordance with Company objectives and expected service levels Lead performance reviews with selected customers   We bring A space to grow by encouraging and supporting curiosity and an open mindset; A flexible work environment that empowers people to take accountability for their work and own the outcome; A firm belief that working together with our customers is the key to achieving great things; A culture that prioritizes safety and well-being, both physically and mentally; Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity;   You bring A minimum of 5 years experience in customer-facing supply chain management role University degree (Master's preferred) in supply chain management, planning or a related field Proven ability to multi-task and thrive in a dynamic, fast-paced environment Excellent influential and communication skills; ability to coordinate cross-functional teams to resolve complex issues within a designated time frame, including pressure situations Strong experience with SAP, Kinaxis is a plus Fluency in English     #ext   Equal Opportunities Commitment  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress.
We aim to build a workplace where opportunity really is equal, so everyone can thrive.
We do not discriminate.
there's a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer.
dsm-firmenich people are as diverse as our customers.
For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process.
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About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive.
With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet.
dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion.
With a diverse, worldwide team of nearly employees, we bring progress to life™ every day, everywhere, for billions of people.
Please note this is a direct search led by dsm-firmenich.
We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.