CRM ANALYST (THEY/SHE/HE) (P)

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.    Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than cities across 25 countries.  Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?  Our culture and strong values.  We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!  We have a non-vanilla personality and feedback mindset.
We don’t shy away from difficult conversations - we see them as a gift!  We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!).  We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.  Our career development philosophy.  We are building a talent house of high performing teams and leaders.
We invest in people who raise the bar and help others reach their full potential.  We take ownership of our career development.
We don’t believe in linear and predictable career paths - we create the job of our dreams!  We embrace opportunities to move the needle and make an impact beyond our scope.  Our commitment to being a force for good.  Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.  We invest in doing good by dedicating time and resources into social and environmental initiatives.  We have the ambition of being DIB role models across the tech industry.
We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts.
  YOUR MISSION As a CRM Analyst, your mission is to leverage data-driven insights, reporting, and analysis to optimize our CRM flows.
By diving deep into the data, you will play a pivotal role in empowering the CRM team to refine their strategies, resulting in an enhanced courier experience and increased retention rates.
  THE JOURNEY As a CRM Analyst for the courier's cluster, you will be responsible for.
Data Analysis and Reporting.
Your primary task will involve in-depth data analysis and report generation to closely monitor CRM flows, identify areas that require improvement and provide valuable insights for decision-making.
A/B Test Analysis.
You will take charge of analyzing A/B tests, assessing their effectiveness, and delivering well-informed recommendations for optimization.
Continuous Improvement.
By leveraging data-driven insights, you will actively participate in the implementation of improvements aimed at enhancing the courier experience and increasing retention rates.
This will extend to both CRM flows and web platforms.
Cross-Functional Collaboration.
Your role will necessitate close collaboration with the product and data teams, ensuring the seamless integration of data into our CRM tools, including Braze integrations.
Trend Identification.
Your data analysis skills will also play a crucial role in identifying trends and opportunities within courier data.
This information will be instrumental in improving courier engagement and communication strategies.
  WHAT YOU WILL BRING TO THE RIDE Requirements.
Bachelor's degree in Marketing, Business, Data Science, or a related field.
2+ years of experience in CRM analysis, data analysis, or a similar role.
Excellent SQL skills.
Proficiency in Python and experience working with tools such as Pandas, SciPy, Jupyter/Python notebooks.
Knowledge of visualization tools like Data Studio and Looker.
Strong analytical skills and the ability to translate data into actionable insights.
Good communication and project management skills.
A customer-centric mindset and the ability to empathize with couriers' needs.
Experience working in a fast-paced environment and the ability to provide insights that will contribute to the evolution of existing projects and the creation of new ones.
Proactive, organized, and obsessed with details.
High level of proficiency in English.
Nice to Have.
Experience working in marketing analytics or a data driven CRM role.
Familiarity with CRM tools and platforms is a plus.
Experience in the on-demand delivery or e-commerce industry.
Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
  We believe driven talent deserves.
An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings! Cobee discounts on transportation, food, and even kindergarten expenses.
Discounted gym memberships to keep you energized.
️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!