CONFERENCE CONCIERGE SUPERVISOR

Job Number Job Category Event Management Location Hotel Arts Barcelona, Marina , Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY   Verify that AV equipment needed is in the inventory before event.
Set-up, operate, and troubleshoot all equipment, devices, and systems.
Ensure all equipment is fully operational, repair/clean when necessary.
Tape down/dress loose wire/cable.
Label broken equipment.
Check delivered equipment and room set-up against Banquet Event Order.
Communicate additions or deletions to flowsheets.
Break-down, remove, and secure equipment.
Set-up and maintain property’s portable audio system.
Operate and maintain house audio system.
Assist and instruct guests/customers regarding proper usage/operation of AV equipment.
Up-sell AV services.
Monitor equipment operation.
Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow company policies and procedures.
Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language and prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Visually inspect tools, equipment, or machines.
Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Enter and locate information using computers/POS systems.
Move up and down stairs/service ramps.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS Education.
High School diploma or G.
.
.
equivalent.
Related Work Experience.
At least 2 years of related work experience.
Supervisory Experience.
At least 1 year of supervisory experience.
License or Certification.
None       Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.