CMDB ADMINISTRATOR - SERVICENOW ITSM

Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.Job DescriptionWe are seeking a dedicated and detail-oriented CMDB Administrator to manage and maintain our Configuration Management Database (CMDB) on ServiceNow ITSM and its custom integrations. The ideal candidate will be responsible for ensuring the CMDB accurately reflects our IT infrastructure, which spans multiple cloud platforms and data centers. This role involves collaboration with DevOps automation and IT teams to gather, analyze, and input data into the CMDB, ensuring seamless integration and operation with external software systems.QualificationsCMDB Management: Maintain an up-to-date CMDB that accurately reflects the IT infrastructure. Regularly perform audits and validations to ensure data integrity.Integration and Automation: Develop and maintain integrations with external software, cloud platforms (Azure, AWS), and VMware environments. Use ServiceNow flows and automations to streamline processes.Data Handling: Manage and manipulate data exchanges between ServiceNow and external systems through custom APIs. Handle JSON files and manage API responses effectively.Service Mapping: Build and maintain accurate service maps within the CMDB to visualize dependencies and relationships among components.Collaboration and Reporting: Work closely with IT and business stakeholders to gather requirements and deliver insights through reports and dashboards.Problem Solving: Troubleshoot issues related to CMDB data discrepancies and integration problems. Provide technical support and guidance on CMDB-related queries.Required Skills and Qualifications:Bachelor’s degree in Computer Science, Information Technology, or equivalent in experience.Proven experience with ServiceNow ITSM and CMDB management.Good knowledge of cloud platforms such as Azure, AWS, and VMware.Expertise in ServiceNow development, including building flows, automations, and service maps.Proficiency with APIs, JSON, and data manipulation.Experience with scripting languages, preferably PowerShell.Excellent analytical and problem-solving skills.Strong communication and collaboration skills.Preferred Skills:Certifications in ServiceNow ITSM.Prior experience in a similar role within large, complex environments.Knowledge of ITIL frameworks.Additional InformationJoin Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fastpaced, high-growth, people-centric company, delivering enterprise software for a great people experience,and offering our own people a host of benefits and development opportunities. Grow with usAt Unit4, we offer:a culture built on trust - giving you the freedom and autonomy to be successful, balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet, a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4. “