CLIENT EXPERIENCE SENIOR ASSOCIATE

Client Experience Senior Associate (EMEA) Spanish & English Fluent French a Bonus Hybrid Based in Valencia (preferred) Well also consider superstars near Barcelona Madrid Alicante Seville or Malaga Full-time Join the team transforming global payments and having fun doing it.
At Flywire were not just solving payment problems were helping people and businesses move money globally with ease and confidence Were looking for a Client Experience Senior Associate who lives for delivering wow-worthy support and wants to make a real impact across the EMEA region.
Youll be the go-to hero for our clients helping them navigate Flywires products and services through phone email and chat.
Think problem-solver educator and trusted advisor all rolled into one.
Youll work closely with our Relationship Managers Payment Operations and Payment Experience teams to help clients get the most out of Flywire.
This isnt just support its strategic empathetic and all about making things smoother for everyone What youll be doing.
Providing fast professional and friendly support via chat phone and email Tackling complex queries with empathy and confidence youll be the calm in the chaos Becoming an expert in all things Flywire so you can help clients get the best from our platform Spotting trends and issues before they become problems youre proactive like that Collaborating across teams to resolve issues and improve processes Owning follow-ups and keeping clients in the loop until things are sorted Taking part in exciting internal projects and mentoring newer team members Staying curious keeping up with updates and always learning Making Flywire even better through your ideas insight and initiative Qualifications.
What were looking for.
You speak Spanish and English fluently with strong written and verbal communication Business-level French Thats a big plus! 2 years experience in a customer-facing support role ideally in tech or finance You love helping people and thrive in a fast-paced problem-solving environment Youre a team player whos culturally aware and empathetic when supporting global clients Youre analytical detail-oriented and not afraid to dive into data Flexible with working hours (occasional holidays included) we support a global client base Comfortable with tools like Zendesk Google Suite and Looker Location details.
Our Valencia office is our top pick we love seeing our team in person and collaborating face to face! But if youre based near Barcelona Madrid Alicante Seville or Malaga and youre a perfect fit were all ears.
Superstar talent is always welcome Why youll love it here.
A collaborative inclusive team that supports your growth The chance to shape the future of client experience in a fast-growing global company A company that celebrates your wins big and small Opportunities to grow your career and work on meaningful projects Work hard laugh harder we genuinely have fun doing what we do Additional Information.
What We Offer.
Competitive compensation including Restricted Stock Units Employee Stock Purchase Plan (ESPP) Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media Dynamic & Global Team (we have been collaborating virtually for years!) Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment.
Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer.
With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid Remote Work.
No Employment Type.
Full-time