CALL CENTER SUPERSIVOR

Job Description For Call Center Supersivor(HOZ) in Spain,Spain.
SLSCompany DescriptionSLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelonas vibrant 22@ neighborhood.
Here the hallmarks of an SLS wonderland - playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold.
The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location.
A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, farewell to the ordinary.
We are looking for an experienced Call Center Supervisor (PBX) to join the pre-opening team at SLS Barcelona.
Under the guidance of the Guest Experience Manager, the Call Center Supervisor (PBX) directs the overall operation and service levels of PBX in the hotel facilitating and directing all operating departments, in meeting and exceeding hotel goals and assist in providing timely guest and team members resolution.
ob DescriptionWhat youll doSupport the PBX team to consistent with hotel policies and procedures.
esponsible for ensuring that all guests receive a seamless and expedited experience.
ssists Front Desk and Accounting department in locating and verifying phone charges for guests.
eeps updated contact information on employees in other departments.
efer guests complaints to appropriate departments.
nows the responsibilities of other departments to be able to determine the appropriate department to forward all calls.
rovide information and demonstrate knowledge of all hotel facilities and services.
ccept and deliver all messages promptly and accurately.
rovide a personal service to all the guests, fully aware and following the hotel standards and procedures.
nsure that the privacy of the guests and the confidentiality of the information is respected.
rovides direction and support for the PBX team ensuring all reports are accurate and standards are met.
nsures all guest concerns are addressed promptly, exceeding the guests expectations, conducting follow up, and properly documenting concerns to ensure proactive and long-term solutions.
ualificationsWhat we are looking for...+3 years experience in hospitality within hotels with a similar position.
roven team leader with a high level of energy and motivation with a proven track record of living the companys valuesProficient knowledge of computer systems such as.
Microsoft Word, Excel & Outlook is requiredAbility to multitask, work in a fast-paced environment and have a high level attention to detailExcellent verbal and written communication skills.
Fluent in Spanish and English.
Additional languages will be highly valuable.
ou make people feel good - your team, guests and colleagues alike.
You make a positive impact.
oure a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
ou are an excellent relationship builder, confident in working with other teams and leaders; youre passionate about what we can achieve together.
ou take ownership of important issues, solve problems, and make effective decisions.
ou learn quickly and adapt to SLSs unique culture.
ou are humble and open to ideas.
We leave our ego at the door and help get things done.
oure up for doing things differently and trying (almost) everything once.
ou want to be part of a team that works hard, supports each other and has fun along the way.
dditional InformationWhats in it for you...
he opportunity to join an innovative, fast-growing, international group thats committed to not just building new hotels but building a global brand.
he chance to challenge the norm and work in an environment that is both creative and rewarding.
ecome part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
competitive package and plenty of opportunity for development.
xcellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart.
Ennismore is a joint- venture with Accor, formed in .