ACCOUNT MANAGER SPANISH MARKET

Hello! At Factorial we're looking for a new Account Manager for the Spanish Market to help us boost the company to the next level.
Ready to be part of the challenge?The Role We are looking for an Account Manager in the Spanish Market to join our Customer Experience team to act as a consultant with existing customers and increase client satisfaction.
You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.
hat will you be doing.
uild strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.
t involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experienceIdentify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.
nalyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.
ecognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.
ou will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.
our Profile You have Strategic Analytical Abilities and Exemplary Organizational SkillsYou are tech-savvy.
ou have experience managing customer portfolios (B2B) minimum 1 year.
xperience with the SaaS environment is a plus.
ou have excellent communication skills and empathy.
ou are good at multitasking, problem solving and great team worker.
ou are proactive and you like to put forward new ideas.
ou have previous experience dealing with churn cases (retention).
ou have done upselling.
ou have worked through KPIA proficient level of Spanish is required \u professional English.
We are international!Your Profile Hunter mentality, hungry, persistent and ready to hustle.
ave 1/2 years experience as a Sales Channel Manager at a SaaS-based company or digital-transformation environments.
ou are a good communicator and you empathize quickly with people.
ou are proactive and you like to put forward new ideas.
proficient level of Spanish is required \u professional English.
We are international!Bonus Points.
ou have been part of the construction of a Business Unit/team from scratch.
xperience with partnership or channel sales.
ou have knowledge/experience in Human Resources/Software/Payroll.
xperience in full cycle Sales B2B.
xperience dealing with SMBs.
enefits ‍️We care about people and we also offer a lot of benefits for employees.
igh growth, multicultural and friendly environment Continuous training and learning based on your needs Alan private health insurance Healthy life with Gympass(Gyms, pools, outdoor classes) ‍️Save expenses with Cobee Language classes with Yolk Academy ‍Get the most out of your salary with PayflowAnd when at the office...
reakfast in the office and organic Nora and Apetit discounts sushi Pet Friendly Is this you?! Come rock the world with us! About us Factorial is an all-in-one HR Software fast-growing company founded in .
Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions.
Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over + people in Barcelona, Brazil, Mexico offices.
Our ValuesWe own it.
We take responsibility for every project.
We make decisions, not excuses.
e learn and teach.
We're dedicated to learning something new every day and, above all, share it.
e partner.
Every decision is a team decision.
We trust each other.
e grow fast.
We act fast.
We think that the worst mistake is not learning from them.
anna learn more about us? Check our website!