ACCOUNT MANAGER

Company OverviewCommonShare is a trailblazer in the supply chain sector, focusing on enhancing traceability, sustainability, quality, and labor compliance (ESG). Our innovative platform empowers businesses to proactively manage their supply chains in alignment with sustainable procurement goals. Led by a team seasoned in ESG, sustainability, and impact investing, CommonShare is dedicated to promoting responsible and efficient supply chain practices globally.Position OverviewWe are seeking an experienced Account Manager to join our team, who will be instrumental in nurturing and expanding our relationships with retailers and brands dedicated to sustainable procurement practices. This role requires a strategic thinker with a robust background in B2B account management, who can effectively collaborate with clients to achieve their sustainability objectives.ResponsibilitiesClient Relationships: Establish and maintain strong, long-lasting relationships with clients, understanding their business needs and sustainability goals.Account Strategy: Develop clear plans to manage an active customer portfolio, ensuring clients receive tailored solutions that enhance their supply chain management processes.Customer Success: Act as the primary point of contact and build deep partnerships with key business executives and stakeholders. Identify and close alignment gaps in customer organizations to advance their sustainability agendas.Sales Targets: Achieve account penetration targets and account objectives defined by company leadership. Execute detailed account development plans to ensure revenue growth from existing clients.Cross-Functional Collaboration: Work closely with the marketing, sales operations, and product teams to communicate account forecasts, provide insights into customer needs, and drive the product roadmap.Problem Resolution: Address complex client issues and concerns, demonstrating a strategic approach to solving their problems and turning challenges into opportunities.Market Insights: Keep abreast of market trends and competitive activities, and provide feedback to the company on market and creative trends.Performance Metrics: Measure and report on the success of initiatives and assess areas for improvement based on KPIs and client feedback.Sustainability Advocacy: Champion the importance of sustainable supply chain practices, influencing clients towards more sustainable procurement methods.QualificationsExperience: Minimum of 3-5 years in account management, specifically in a B2B setting, dealing with complex customer relationships. Experience in sustainability, supply chain, or a related field is highly preferred.Education: Bachelor’s degree in Business Administration, Sales, or a related field. A Master’s degree in a related area is advantageous.Skills:Fluency in English: Must have excellent verbal and written communication skills.Customer Management Skills: Strong capability in managing customer relationships, customer retention, and negotiation.Analytical Skills: Ability to interpret data and sales analytics to refine account strategies and meet business objectives.Tech Savvy: Proficient with CRM software (e.g., Hubspot), MS Office Suite, and modern business tools.Personal Attributes:Proactive: Takes initiative and passionately pursues opportunities.Problem Solver: Innovative and effective in finding solutions to complex challenges.Team Player: Works collaboratively across teams to achieve business goals.Organized: Excellent organizational skills to juggle multiple accounts without compromising detail.Why Join CommonShareInnovative Culture: Be part of a forward-thinking company that leads with innovation and is committed to impacting positive change.Empowerment: Engage directly with leading brands and retailers to transform their supply chain practices towards greater sustainability.Professional Growth: Continuous opportunities for personal and professional development within a growing company.Flexible Work Options: Adaptability in work arrangements to maintain work-life balance in a supportive environment.