• Publicar trabajo
  • Subir CV
  • Acceder

Travel designer, north american market

Ele*** *****
LOYALTY & CUSTOMER CARE MANAGER en ESADE Alumni
EAE Business School
Barcelona,
Barcelona
Este candidato esta dispuesto a trasladarse
|
Experiencia
LOYALTY & CUSTOMER CARE MANAGER
ESADE Alumni
nov 2016 - Actualmente 
Management of the international customer service.
Implementation of the members’ loyalty strategy. 
Loyalty campaigns.
Recruitment campaigns.
National and International students relations. 
New members' quality assurance.
Studies for service quality improvement.
Management of the referrals services.
Organization of events.
Execution of meetings and presentations about the association.
FRONT DESK RECEPTIONIST
THE URBAN SUITES
abr 2016 - oct 2016 
Management of the overall establishment during the weekends.
Front office, reservations, pricing, concierge and guest service duties. 
Managed the housekeepers and the maintenance technician.
Customers’ loyalty programs.
Customers’ and partners data management.
EVENT PLANNER
EVENTS MARKETING GROUP
mar 2016 - sep 2016 
Sales and customer service.
Negotiation with partners and suppliers. 
Design, organization and supervision of events.
INTERNATIONAL PROJECT ASSISTANT
SIGNATURE GROUP INVESTMENTS
abr 2014 - abr 2015 
Market research and analysis.
Support in the negotiations between partners. 
Optimization of the data management services and CRM.
EDITORIAL AND MARKETING ASSISTANT
NEW WAVE MEDIA
ene 2009 - dic 2011 
Edition of materials for their online magazines: Maritime Reporter & Engineering News, Marine News, and Marine Link.
Digitalization and classification of articles. Content modification.
Formación
MBA
EAE Business School
ene 2016 - Actualmente 

          
          
CERTIFICATE: HOTEL OPERATIONS

          
YU-SCPS Preston Robert Tisch Center for Hospitality, Tourism and Sports Management

          
          

            
            sep 2013 
            
            - 
            
            jun 2014
            
          

          
          

          
          
BACHELORS: ADVERTISING AND PR

          
EUCC

          
          

            
            sep 2003 
            
            - 
            
            jun 2008
            
          

          
          

          
        

        
        
        
        

          
Idiomas

          
          

            catalan - native
          

          
          

            spanish - native
          

          
          

            english - business
          

          
        

        
        
        
        

          
Otros datos

          
          

            
CERTIFICATE: GRAPHIC DESIGN AND PHOTOGRAPHY, PI Art Center
CERTIFICATE: CORPORATE COMMUNICATION
CERTIFICATE: ART DIRECTION

MICROSOFT OFFICE: Word, Power Point, Excel, Outlook.
HOSPITALITY: Medallion and Siteminder.
DB: Oracle, Business Objects. CRM: ACT!, Zoho and VTiger, currently implementing SalesForce.
INCIDENCES & PROJECT PLANNING: JIRA, Trello
GRAPHIC DESIGN: Illustrator, Photoshop and InDesign.

Driving License B

          

          
        

                  
        
      

      
      
    

    

      
      

    

  

  
  

    

      

        
          
      

      

        
Currículums relacionados