Trainer, area manager, retail manager

Luc*** ***** (XX años)
Store Manager / brand ambassador en Patrizia Pepe
Universidad Camilo José Cela
Madrid,
Madrid
|
Experiencia
Store Manager / brand ambassador
Patrizia Pepe
jun 2017 - Actualmente
 Teambuilding and keep my team motivated
 Sales and product training. Train new Store Managers
 New stores openings
 National trainer
 Daily, weekly and monthly reports
 Managing stock. Inventory twice a year. Transfers. Return of season
 Cooperate with different departments: HHRR, Marketing & PR, logistics
 Staff recruiting
 Provide an excellent customer service
Flagship manager
L'Oréal
nov 2015 - jun 2017
nsuring high levels of customer satisfaction through excellent service
 As the Flagship store manager (and the only free standing store store manager in Spain) I’m in 
charge of providing management and product training to new UD store managers
 In charge of implementing the UD PRO project (special program for Makeup artists only)
by visiting Makeup Schools and making presentations
 Daily and Monthly reports. Analyze sales and makeup artists performances and make forecasts
 Develop business strategies in collaboration with other departments (Communication and PR, 
Marketing, Education, Logistics)
 Managing stock. Inventory twice a year. Transfers.
 Organization of special promotions and events ( including staff recruiting, coordination of event 
promoters, Makeup artists and bloggers, design of special looks with costumes and 
outstanding makeups).
 Awareness of makeup market trends in retail industry.
 Maintain visual merchandising standards.
 Leadership.
 Provide my team with stimulating environment. Deal with workplace conflicts.
 I report to the national retail manager, not to the area retail manager. 
International coordinator
Fundación Telefónica
ene 2013 - nov 2013
Coordinate international volunteering activities.
Make interviews to international volunteers.
Logistics.
Manage intranet.

Top management coordinador
Instituto de Empresa
jul 2011 - dic 2011
Assist students from the beginning to the end of the course.
Coordinate 7 top management programs, including 2 international.
Manage professors timetable
Organize flight, hotels reservations, catering, material.
Invoices and payments.



Formación
Máster en Comunicación política y empresarial
Universidad Camilo José Cela
oct 2012 - sep 2013

          
          
Licenciatura en Traducción e Interpretación
Universidad de Alicante
sep 2000 - sep 2006

          
        
Idiomas
Inglés - Bilingüe
Francés - Alto
Coreano - Alto
Otros datos
Carné de conducir