Tour leader / tour representative sport tours

Customer service and orders taker
Order Tracking - status, delivery times and availability.
Providing business information, pricing, availability and product choices;
Complains, Returns and Refunds Management;
Contact procurement and logistical services corporative

Ecommerce Customer Experience Representative
B2B & B2C Customer Care
Customer Experience Instagram & Facebook
Complains, Returns and Refunds Management

Customer service and orders taker
Creation of business documents, using SAP system (requests, offers, free delivery, delivery notes)
Providing business information, pricing, availability and product choices.
Provide information on the company's services: forms of payment, customer databases, mailing list, use the web page.
Order Tracking - status, delivery times and availability.
Logistic actions about delivery orders, such as requests for intercompany or third party providers, issuing delivery notes and shipping
documents, contact with carriers and warehouses and control of product returns.
Annotation and processing of complaints, incidents and customers suggestions.
Maintaining the database of customers using the SAP system updated
Contact procurement and logistical services corporative.
File documentation and business customers
Specific actions to help maintenance of equipment or software.

Master students develop business plans and strategies for sporting organizations during the program. They are eager to address the challenges facing the international sport industry, whether developing a new product or service, advising a club or sport facility, or even starting their own company. Many students walk away with the next step in their sport business career already in hand.

This program is aimed at the training of competences, skills and multidisciplinary research methods, in objects of study that integrate physical education, physical activity and sport training in their multiple social and professional expressions.

Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.