Technical support agent (remote)

Solely responsible for all administrative duties required for the direct selling of bespoke tours across the United Kingdom, Ireland & Europe. Maximised booking efficiency by improving client response time, streamlined tour documentation process by creating an operational filing system and prompted an overhaul in the management of employee workloads.
•	Sourced accommodation and services for  private tours.
•	Handled the development of private tour itineraries.
•	Compiled tour documentation and vouchers for clients.
•	Negotiating with suppliers, clients and drivers to finalise bookings. 

Responsible for managing and leading merchandise activity, sales performance and optimising selling opportunities at the Race for Life charity events.
•	Briefed, managed and supported volunteers who assisted selling stock. 
•	Handled post event financial reconciliation and administration.
•	Managed the storage and maintenance of stock for events. 
•	Drove a transit van with all the equipment to/ from events.
•	Undertook operational tasks including loading/unloading equipment, installation/ de-rigging and marquee store set-up.

Directly contributed to the company’s international expansion success through the development and maintenance of store stock packages. Carried out all administrative tasks, data reporting, sales analysis and worked directly with international partners for the opening of 20 new stores worldwide.
•	Maintained store stock levels to capture sales at all opportunities. 
•	Held weekly conference calls with managers & partners worldwide. 
•	Attended UK and international store visits with the Head of Retail. 
•	Worked with Retail Ops, Visual Merchandising, Property and E-commerce to co-ordinate promotions and new store openings. 
•	Developed an international trade report for directors and senior
 management. 

Gained the highest customer service satisfaction score across for the Canary Islands for the summer season by creating unforgettable holiday experiences for guests. Assisted with reservation requests;  in-resort service; managing & resolving issues; organising excursions and offering airport assistance.
•	Provided guests with local knowledge and tailored recommendations.
•	Managed excursion bookings; negotiated with suppliers; processed payments and compiled documentation. 
•	Presented welcome meetings and sales pitches to achieve weekly sales targets.
•	Assisted at Lanzarote Airport with arrivals, transfers, departures and delays.

Carried out all administrative tasks surrounding policy holder pension information and was responsible for maintaining, accurately updating and locating client's missing personal data.  

Studying towards A2 in Spanish.

Erasmus programme in The Netherlands.