Team leader, field engineer, o project manager.

In my previous position in HP I combined Remote Support Engineer tasks and also I was a Backup Coordinator for 12 Remote Support Engineer Team where I performed the below tasks:

-Balance duties within the team, acting as a focal point between all the departments involved.
-Propose, design, and materialize new ideas and workflows for our team as well as for our Proactive Project.
-Dispatch new cases to the members of the team according to their workload.
-Develop strategies to achieve the objectives.
-Clearly communicate instructions to team members.
-Listen to the feedback of team members. Soft Skills and mentoring.
-Monitor the participation of team.
-Provide training to team members, and ensure the knowledge is being utilized.
-Agent scalability design.
-Create metrics to inform the company about the progress of the team.
-Service Engineer Onsite Interventions.
-Microsoft Dynamics CRM.
-Manage Logistics Orders.
-Business Travel Booking.

Fluent written and spoken English, Portuguese Spanish and Catalan.

In my Remote Support Engineer role: 

Remote support engineer for Large Format Latex Printers at HP.  Daily relationship with EMEA customers/partners/colleagues Uk, Spain, Portugal, Nordics, DAHC. 
Troubleshoot printer service error codes, issues, image quality, connecting remotely to printer embedded PC via LMI. 
Engage partners engineer on site, order spare parts, manage communication between HP, customer and partner.  
Service Engineer Onsite Interventions. 
Remote Firmware updates.  
Proactive Team Lead dispatching new cases to team members based on proactive service alerts.

V.I.P Personal Technician. (Conseller d’Interior, Secretari General, Director de Serveis. Cap de Protocol, Cap de Premsa, Director de Mossos d’esquadra.) 
 IT Coordination Backup. Technical Documentation. "Brown bag" training sessions. Mentoring, shadowing. Manage Workload. 
Software and hardware maintenance. Windows XP,7,8. based on IT Service Management (ITSM) and ITIL Service Engineer Onsite Interventions.  
Streaming Engineer. Live Press Conference and Events. 
Focal Point for third party companies providing support for events (Journalist, Translators, A/V. 
Active Directory. Citrix Metaframe XP.  
Coordination of  third party providers in onsite actions.Develop strategies to achieve the objectives. 
24x7 on call/on site support at the Security Department (Police, Security, Fire Brigade, Traffic). 
Listen to the feedback of team members. Soft Skills and mentoring.  
Database management and videoconference software management (Polycom).  
Best practices reported via BMC Remedy. Completed an Email Migration.  
Broad Incident resolution on Windows PC, Mac, iOS and Android platforms. 
A/V Technician in charge of politician's Live Press conferences and Events

CFGS, Tècnic Superior en administració de sistemes informàtics

 CFGS, Tècnic Superior en Desenvolupament d’aplicacions Informàtiques