Service administrator - tetra pak

-Research and analyze customer specific deductions, returns, and adjustments in order to identify and implement preventative actions plans.
-Dispute Management.
-Provide reports and handle inquiries across multiple functional areas (adjustments, credits/debits, post audit and returned goods administration, information technology, customer account management, supply chain, transportation, pricing and distribution centers)
-SAP, Salesforce, Customers´web platforms....

- Provide effective, proactive and professional service to assigned direct and VIP customers and others.
- Manage customer orders, enquiries and supporti activities by telephone, email, SAP and other mediums.
- Working within the Customer Service team, supportting colleagues locally and internationally where needed.
- Identify and resolve issues and help customers and colleagues to efficiently manage requirements.
- Apply Danfoss processes and procedures in daily work, be open to new ways of working yet remain flexible to ensure customer remains as the focus.
- SAP, SalesForce, Microsoft Office

- Daily customer contact with a commercial approach to maximise sales and
provide client advise on paper choice
- Receive, process, and confirm orders and call-offs.
- Daily follow-up of stock, delivery terms and issue invoices
- Monitor customer sales plans, credit limits and overdue payments and take the necessary action
- Maintain customer related system data and price agreements
- Communicate daily with the internal account management and international mill order planning
- Ensure month/quarter/year end procedures are executed and all deadlines are met.
- Report and follow up all service and product complaints events.
- Tailor made ERP, SAP, CRM, Microsoft Office

- Daily customer contact with a commercial approach to maximise sales and
provide client advise on paper choice
- Receive, process, and confirm orders and call-offs.
- Daily follow-up of stock, delivery terms and issue invoices
- Monitor customer sales plans, credit limits and overdue payments and take the necessary action
- Maintain customer related system data and price agreements
- Communicate daily with the internal account management and international mill order planning
- Ensure month/quarter/year end procedures are executed and all deadlines are met.
- Report and follow up all service and product complaints events.
- Tailor made ERP, SAP, CRM, Microsoft Office

As a Team Manager, I coordinate the Sales & Customer Service Teams in Sony´s Contact Center (9 people) for the Spanish & Polish markets. My main responsibilities are oriented to:
-Coach the advisors in the teams in order to follow Sony´s policies, reach KPI´s and improve sales and customer satisfaction indicators. Evaluations and regular follow ups
-Manage the communication between the Contact Centre and other departments (Accountancy, Logistics, Web team…)
-Organize the daily activities: monthly planning, holiday, coaching sessions, training…
-Follow up on daily, weekly and monthly targets, looking for the most efficient ways to reach our goals
-Daily, weekly and monthly reports on the Operations development
-Liaise with Sony Spain to guarantee the best service possible
-Close collaboration with HR Services to improve visibility, escalate advisors questions/concerns and other HR-related services
-Tools: SAP, SalesForce (SFDC), Business Objects, BPA Quality monitoring...

Acting as a Recruiter for CEPSA E&P. My main tasks included, but were not limited to:
- Proactively sourcing, identifying, screening and recruiting passive high caliber proffessionals in different areas to work for the company worldwide (Geophysicists, Geologists, Drilling Engineers, Reservoir Engineers, etc)
- Creatively utilizing internet sourcing and industry contacts to identify candidates: network and databases, professional networks, job fairs...
- Posting the job vacancies with different agencies and choosing from a wide range of websites and consultanting offices
- Getting in contact with the candidates and arranging interviews via video conference, Skype... managing the agendas, booking flights and VDC rooms, etc
- Interviewig the candidates and writing reports. Historical and Competence based interviews.
- Daily communication with agencies in other countries such as England, Holland, Colombia, or Peru, sending them the job profiles, receiving and filtering CVs, evaluating offers, etc
- Managing the scholarship process for IFP (France) and Heriot Watt University (UK)
- Dealing with the documentation needed to work abroad
- Mantening and updating the database and client´s application
- HR ERP, Microsoft Office

Consultant in the HR department, responsible for the recruiting of a wide number of professionals. I took part on:
• Post Job vacancies on websites/universities/employment fairs in different countries
• Screening of CVs and personal interviews (based on competencies)
• Elaborate Competencies reports.
• Assistance on strategic plans for the HR Department.
• Salary Negotiation with candidates.

Recruitment methodology

Training on HR topics

2 years research on clinical psychology
Erasmus grant in Finland

Licenciatura en Psicología