Sales & relationship manager

“James has been a consistently strong contributor since joining out team. He has led the lines of telecommunications at DriveWorks. His telephone manner and ability to build rapport with customers is exceptional. His personable approach has helped our business significantly. James is very conscientious and a team player, going above and beyond to support colleagues. We will miss his presence greatly.” – Mark Sarkar, Channel Manager at DriveWorks Ltd

•	Gather research through feedback calls understanding customer experience of the software
•	Promote and sell training packages linked to a ‘DriveWorks World’ annual training event showcased to all managerial levels including CEOs
•	Undertake negotiation calls on a regular basis, fulfilling the needs of both the customer and DriveWorks
•	Provide demonstrations for existing and prospective clients in connection with the technical training event, detailing different package options
•	Complete full follow up of prospective clients and ongoing contact through telephone consultations and email correspondence, to negotiate package deals from event attendees to provide the best possible conversion and profit margins, also assisting on any detailed travel requirements 
•	Generate new leads within Microsoft 365 CRM, actively engaging with potential clients
•	Responsibility for international sales, managing cultural differences dealing with an international client base: including USA, Canada, Australia, India, Sweden, Norway, France, Spain, Germany and domestically in UK & Ireland, leading clients’ accounts and managing the technical training event registration
•	Key networking has led to a 63% increase in UK attendees, working with clients at every stage from registration, concierge during events, aftercare and continuing to build ongoing relationships
•	Tailor activities to client’s requirements, researching and recommending national and local events related to the ‘DriveWorks World’ event week 
•	Deal with resellers on a continuous basis, gathering requirements and information to help in the progression of sales pipelines, working with resellers internationally, contributing to a 53% quarterly increase in Reseller Certification
•	Provide key sales aftercare to clients and resellers finding solutions to any problems moving forward collaboratively 
•	Carry out regular feedback telephone consultations, gaining information reporting back directly to the CEO and resellers 
•	Collaborate with marketing teams, organising hotels and private transport for clients, arranging external activities separate to the event
•	Complete CRM management, logging all new leads, maintaining systems and updating them where necessary, correcting historical errors on the database

•	Senior Hair Stylist to an international client base, excelling in repeat custom and receiving new customers by reputation
•	Lead Barbering Training Instructor, delivering planning and training sessions for professional and new students, provided demonstrations, coaching and mentoring 
•	Selected as the company ambassador representing the firm at external promotional events including Kia ProCeed’s World Premier in September 2018

•	Head Stylist, managing multiple shops with up to 8 employees per shop throughout 2014 – 2016
•	Led a large volume of carefully constructed training sessions and led lectures across 2013 – 2018
•	Delivered a turnaround strategy within the Barbershop, increasing profits, taking the shop from the lowest earnings to the second highest within two years, by engaging and growing team members
•	Delivered positive performance management to all staff members, setting targets for all, delivering monthly meetings, increasing quality control and monthly sales targets
•	Provided weekly training sessions for 15 students and professional showcasing techniques, requiring careful class planning, with monthly action plans for students 
•	Key holder and accountable for the P&L of the shop 

Triple Grade - Distinction*Distinction*Distinction 

- English Language
- English Literature
- Mathematics
- Biology
- Chemistry
- Physics
- D&T Systems & Control Technology 
- BTEC Level 2 First Diploma in Sport (Exercise and Fitness) with Distinction*

Advanced Level Apprenticeship in Barbering