Sales engineer

PERSONAL INFORMATION	Sergio Blasco

 	Madrid                                          

	 +34 629 77 44 22 
	Blasco_sergio@yahoo.es

	Date of birth03/05/1971 Nationality Spanish                                                   



WORK EXPERIENCE	 


Experienced Solutions Sales and Customer Success Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Pre-sales and Customer Success on a wide range of technologies like cyber risk, telecoms networks, SaaS platforms, mobile apps, etc. Strong customer facing professional with a Engineer's degree in Telecoms from Polytechnic University of Catalonia- Spain. 


Customer Success Engineer (External Consultant)
Bitsight - Madrid (Spain)
August 2018 – Now

Primary customer management and operational contact for assigned accounts. Responsible for the technical development of the account and cyber security projects.
Proactive engagement with customer to ensure that business and technical customer requirements are met.
Provide customized product presentations, training, executive reports, metrics and processes to all the stakeholders.   


Sr Sales Engineer EMEA 
Agnity Inc - Madrid (Spain)
Jan 2016 –  June 2018

Technical Sales of Mobile Applications and Platforms for Telco and Healthcare Markets
Multimedia Mobile Voice/Video innovative Apps using telco networks (IMS/NGIN) and cloud solutions
Presale support, quote, network design, proposal, post-sale support
Identify and develop opportunities with key service provider accounts. 
Coordination with PM for customer requirements implementation.


Solutions Architect (External Consultant)
Atos SW – Madrid
Oct 2014 – Dec 2016

Solution Design of NGIN Application services in SIP/IMS/CSCF networks.
Customer requirements and discussions.
Product Management
Customer presentations and demos of new features.
NGN services for 2G/3G/4G/IMS networks.
Implementation technical management.

Lead Engineer
COLT Telecom – Madrid 
August 2012 – October 2014

VoIP systems technical support for COLT international customers    
VoIP and TDM (SIP, H.323, RTP, SS7). Provisioning, Troubleshooting and customer support (VoIP trunks, VoIP carriers, PBXs) ,IMS.   
Customer support and management. Customers new features, interoperability and new services implementations
VoIP platforms: Sonus / Cisco. OSs: Linux / Solaris 








Sr Sales Engineer EMEA
Exfo Service Assurance - Madrid
September 2007 – July 2012

▪	Telecom Network Service Assurance systems and Test & Measurement products sales, architecture and deployment. KPIs network analysis expert.
▪	Voice and Video solutions.
▪	Projects: Orange Spain IMS SIP platform KPIs monitoring. Telefonica International VoIP network KPIs monitoring. IS Solutions South Africa VoIP network KPIs monitoring,
Vodafone Spain transport network service assurance, Telefonica IPTV  Service Assurance.
▪	 Linux/Solaris OS Applications. SIP, voice and network protocols.
▪	 OSS solutions integration (SOAP, SNMP, Oracle) 
▪	 Customer presentations. Customer support. 
▪	RFPs, RFIs, Proof of concepts design and execution. 
▪	Customer product trainer




Sales Engineer EMEA 
Empirix – Bracknell (UK)
June 2004 – Jun 2007

▪	Telecom networks Testing and Monitoring systems pre-sales and technical support.
▪	Technologies: VoIP(SIP, H.323), IMS,TDM (SS7, PRI), IMS, IP, IPTV products and solutions. 
▪	KPIs network analysis expert
▪	Customer presentations, RFIs, RFQs, Proof of concepts.
▪	Customer technical management.  
▪	System Engineer tasks: Installations and upgrades planning and execution.
▪	EMEA customers: telecom providers and  equipment manufacturers.
▪	Customer trainer


Sales Engineer  EMEA 
Tdsoft Communications – Madrid (Spain)
May 2000 – Nov 2004

▪	Voice and data network equipment pre-sales and post-sales support for telecom companies. PSTN (V5,SS7,PRI), VoIP telephony solutions. Customer presentations, technical meetings, system requirements and new features presentations. Project implementation. Installations and upgrades planning and execution.
▪	Knowledge on VoIP for NG products: SIP, H.323, MGCP, NCS protocols. Voice   Gateways, Soft-switches. RTP/RTCP, voice ‘packetization’, Codecs.  Message signaling flow and interconnection.
▪	Customer trainer



Software engineer and Customer Systems Engineer
Lucent Technologies- Madrid (Spain)
December 1996 – May 2000                                                                               

▪	Real Time Systems. Voice systems (V5,SS7, PRI)
▪	Customer Field trials. Interoperability tests. Voice Protocols analysis. Customer technical support. FOAs and initial deployment. 
▪	System engineering. System requirements. Functional design.




EDUCATION AND TRAINING	
[
Sept 1989– May 1994


 Sept 1994 – June 1995                             	Telecommunications Engineer
Universitat Politécnica de Catalunya – Barcelona (Spain)

	Thesis Degree – Optical computing
	Free University of Brussels (Belgium)


Jan 1998 – March 1998                             	Post-Degree on Systems and Communications
Networks


	Universidad Politécnica de Madrid (Spain)