Office manager or sales assistant

Founder and Managing Director
 Organisation and Management, all I needed to start: business plan, investment plan,
bank account, searching for the right location, analyse the area, rebuilding of the
rented permises, agreements with construction firm, organise legal permissions,
interior decoration
 Recruiting & Coaching of my employees, personal trainers, coaching them in
promotion, sales, memberships, training, health checks, administration and phone
calls
 Professional and motivating personnel management of three trainers with weekly
meetings, brainstorming and good ideas how we can satisfy our members
 Marketing: creating of the logo, flyer layout, promotion on the street,
SocialNetworking
 Acquisition of new members due to lots of promotion and events
 Sales of memberships, inviting interested ladies to information day or trial training
 Data entry into operation system and dealing the bank account
 Personal and Health Training; direct contact with the members, explaining health
issues, why and how sport can help
 Member loyalty, to animate the members to come to the training due to creative
motivation games and motivatinghealth checks
 Finance with monthly billing to the members by direct debit and complete books of
accounts for the book-keeper
 Organisation of nutrition evenings, explaining our nutrition program by power point,
preparation of dossiers for every member
 Organisation of promotion campaigns like motivation day, open day (special offers),
special trainings mum & daughter, christmas and birthday party, running day,
beachvolley weekend

Customer Support especially for pharmaceutical & personal care industry
 Customer Support for petrol clients with special request of on time delivery
- Project: storage of liquid material in tank wagon close to their point of loading,
ready for delivery on demand
 Order reception and processing; checking the quantity, prices and delivery address,
stock control and confirmation to the client
 Forecast & Demand planning with production sites in Spain, Germany, UK and
Switzerland
 Pricing in agreement with Global sales in Switzerland
 Coordination with production, quality control and laboratory for client projects
 Coordination with production, warehouse, transport and finance
 Invoicing and reminder of missing payments
 Claims management for supply chain; two interesting projects where I improved
- On time deliveries to distributers (cooperation with transport agency and
customer)
- Clean and on time delivery of pharma product to pharma client, a perfect and punctually
delivery had to be guaranteed (cooperation with production plant, warehouse, also
transport agency and customer‘s warehouse)
 Organisation of exhibition stand and representative (Expoquimia Barcelona)
 Active member and contact person of in-house culture & sports

 Transportmanagement and Export to all BACARDI warehouses worldwide;
Checking orders, check and confirmation with production and quality control
 Dealing with transport agencies to book trucks, trains and vessels
 Preparation of shipping documents, delivery notes, customs certificates, export
declaration for road and sea transport with knowledge about customs regulations
 In & Outcoming goods transaction by SAP
 Contact and stock planning for all German warehouses
 Stock planning and customer service for one key account (Gebrüder Heinemann)
 Entry of masterdatas
 Coordination with production and laboratory for new products
 Coordination with marketing and production of saisonal promotions (on-pack: e.g.
glass on bottle, x-mas trays, bottle in tin)
 Claims management for supply chain
 Responsable for POS-stock (Point Of Sale): purchasing, stock control and export
 Inventory, stock matching, rectification
 Implementation of SAP-R3 WM/Warehouse Management as key user in the project
team in Switzerland
 Contact person for all commercial trainees who spent several months in the
department; coaching, supervising, feedback and final evaluation

German Vocational Business College and Apprenticeship
International Business, Trade and Commerce
I served my apprenticeship in the company: NOVA GAMES GmbH & Co. KG, Hamburg/Germany