Marketing, tourism, writer

• Helping customers through inbound/outbound phone,
chat, email.
• Partner coaching to improve their performance and
revenue.
• Product testing and improvement
• Skills: empathy, customer oriented, educational skills,
solution oriented, communicative skills, administrative
skills, analyzation skills

• Helping customers with any problems they might have
endured during their holiday.
• Skills: empathy, customer oriented, communicative skills
(over the phone as well as by emails), administrative
skills.

As part of my studies at the university of Breda I got the opportunity to
study half a year in Spain. During this time at the university in Valencia I
followed many different courses in the English language as well as in the
Spanish language which related to my tourism study. During this half
year my spanish language skills improved significantl.

Specialist area: Tour Manager | graduated cum laude / with honor

During this bachelor study I learned everything about the tourism work
field, the creating and performing of guided tours in a variety of venues
and focusing on the different aspects of management.

During the exchange year in Wisconsin I learned to speak fluent English
(US) and developed strongly on a personal level.

Courses: Dutch, English, German, Spanish, Math, economics and history