Junior partner support specialist

Ensure high client satisfaction and retention (webinars, demos, onboarding)
Automations development to ensure and optimize the onboarding process.
Proactively identify upsell opportunities within the assigned customer portfolio and include them in the engagement plan of the customers.
Customers consultant to achieve customer success goals.
Training of companies to ensure optimal use of the software adapted to the specific objectives of the organizations.
Product artifacts creation (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.
Analyze current product usage and other success indicators and identify specific improvement opportunities.

Social Media Account Management
Configure and customize marketing automation strategies to build communications across the lead conversion funnel.
Content creation and WordPress management.
Configuration and implementation of AdWords, Adsense, and Remarketing Campaigns. Measurement and analysis of SEO and SEM strategies.
Customer relationship management throughout the entire sales funnel.
Processing of legal documents required to acquire a Visa in the United States.

Content editor for corporate blogs.
Copywriter, copys' creation and development of creatives for social media.
Creation of Facebook ads.
Calendars of weekly publications and Social Media Monitoring Reports.

Attracting customers through different channels
Product and price adjustment for customers
Upsell activities.

Fashion Jewelry company made in Italy.
I was involved in the Sales & Marketing department in daily duties such as:
- Processing Orders and Follow Up
- Travel planning (from booking tickets to preparing ATA carnet)
- Social Media Management
- Showroom Organisation and Sales.
- Commercial Advisor
- International Jewelry Market Research (Latam, USA, Spain, China), Search for new customer acquisition, customer follow up.
- Sales Advisor: showroom and international trade fairs in Las Vegas (USA), in Arezzo and Vicenza (Italy)

This master's degree has allowed me to know how to incorporate new channels, media, and languages in the commercial strategy and the relationship with companies' customers. In it, I have developed different techniques, tools, and skills specific to the digital environment. Including the income analysis to ensure the return of investments in these actions. Thus, starting from a close approach to project planning, in this way, all the key aspects that allow you to develop successful digital communication, relationships, and sales strategies are covered.